Member Experience & Communications Strategist

Telecommunications Industry Ombudsman; Melbourne; On-site; AUD 70,000 - 85,000; Full time

Job summary

A member-focused organization in Melbourne is seeking a Member Engagement & Communications Advisor. You will create engaging content, plan events, and build strong relationships to keep members informed and inspired. The ideal candidate has over 5 years of experience in customer service or member engagement and excel in writing and event planning. This full-time role offers a vibrant work environment that values diversity and inclusion.

Qualifications

• 5+ years in customer service, account management, or member engagement.
• Exceptional writing, editing, and content creation skills.
• Experience in planning events and multi-channel communications.

Responsibilities

• Creating engaging newsletters and member communications.
• Planning and delivering events, webinars, and forums.
• Building strong stakeholder relationships and keeping membership engaged.

Skills

Customer service

Content creation

Event planning

Multi-channel communications

Tech-savvy

Tools

Dynamics 365

Canva

PowerApps

SharePoint

Office 365

Job description

A member-focused organization in Melbourne is seeking a Member Engagement & Communications Advisor. You will create engaging content, plan events, and build strong relationships to keep members informed and inspired. The ideal candidate has over 5 years of experience in customer service or member engagement and excel in writing and event planning. This full-time role offers a vibrant work environment that values diversity and inclusion.