Membership Services Specialist: Engagement & Renewals

Australian College of Rural and Remote Medicine; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Australian College of Rural and Remote Medicine in Brisbane is seeking a Member Services Officer – Membership to support delivery of membership services and activities, aligning with the organisation’s strategic direction.

This permanent full-time role in our Brisbane Head Office involves processing applications, renewals, inquiries, and maintaining accurate member records, while collaborating with colleagues and stakeholders to deliver excellent member experiences.

Qualifications

• Experience processing membership, student and Fellowship applications.
• Handling renewal communications and payment inquiries.
• Providing timely, accurate information to members.
• Maintaining accurate member records across systems.
• Contributing to data audits and quality improvements.

Responsibilities

• Processing membership, student and Fellowship applications, and administering member requests and changes.
• Supporting the annual membership renewals process, including renewal communications, payment enquiries and follow-up.
• Responding to member and prospective member enquiries, providing timely and accurate information and support.
• Maintaining accurate member records, processing documentation and ensuring data integrity across relevant systems.
• Identifying opportunities to improve processes, systems and the overall member experience.

Skills

Customer service

Administrative support

Data integrity

Relationship management

Report generation

Tools

CRM systems

Data entry

Job description

Australian College of Rural and Remote Medicine in Brisbane is seeking a Member Services Officer – Membership to support delivery of membership services and activities, aligning with the organisation’s strategic direction.

This permanent full-time role in our Brisbane Head Office involves processing applications, renewals, inquiries, and maintaining accurate member records, while collaborating with colleagues and stakeholders to deliver excellent member experiences.