Motorsport Member Services Specialist

Motorsport Australia; Melbourne; Sur place; AUD 52 000 - 67 000; Plein temps

Avantages offerts par ce poste

Recognition program

Social activities and events

Monthly neck and shoulder massage

Grand Prix tickets

Employee Assistance Program

Résumé du poste

Motorsport Australia is seeking a courteous Customer Service/Administration professional to be the friendly first point of contact for our members in Melbourne. You will handle enquiries by phone, web chat and email, process applications and issue documentation with timely accuracy.

Based in Canterbury, Melbourne, you’ll join a supportive team and collaborate with internal teams to resolve issues, track queries and improve the member experience.

Qualifications

• Experience in customer service or administration.
• Clear, confident written and verbal communication.
• A genuine customer focus and confidence handling complaints.
• Strong attention to detail and practical problem-solving skills.
• A positive, proactive and collaborative approach.
• Confidence using Microsoft Office and learning new systems.
• Experience in sport, a member-based organisation or working with volunteers is a bonus.

Responsabilités

• Respond to member enquiries across phone, web chat and email.
• Process applications accurately and consistently.
• Issue documentation within agreed turnaround times.
• Track and follow up outstanding queries.
• Record requests and keep member information up to date.
• Work with internal teams to resolve issues quickly.
• Escalate complex matters when needed.
• Spot opportunities to improve the member experience.

Connaissances

Customer service

Administration

Written communication

Verbal communication

Problem solving

Team collaboration

CRM tools

Microsoft Office

Attention to detail

Volunteer or sports experience

Outils

Microsoft Office

CRM tools

Database management

Description du poste

Motorsport Australia is seeking a courteous Customer Service/Administration professional to be the friendly first point of contact for our members in Melbourne. You will handle enquiries by phone, web chat and email, process applications and issue documentation with timely accuracy.

Based in Canterbury, Melbourne, you’ll join a supportive team and collaborate with internal teams to resolve issues, track queries and improve the member experience.