Member Services & Events Executive

CPA Australia; Canberra; Hybrid; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Hybrid work environment

Career development opportunities

Health and wellbeing sessions

Paid parental leave

Study leave and volunteer leave

Leave purchase option

Job summary

CPA Australia in Canberra is seeking a proactive Member Services & Events Executive to coordinate member events, support committees, and deliver high-quality member services. Reporting to the State Manager, you will manage end-to-end event logistics, budgets and communications, and be the first point of contact for members, volunteers and stakeholders.

This permanent part-time role (0.7 FTE) offers a hybrid pattern with minimum two days in the office and a rewarding career within a respected

Qualifications

• Experience coordinating events from planning to execution.
• Strong customer, member or stakeholder service mindset.
• Excellent written and verbal communication skills.
• Strong organisational and administrative skills with attention to detail.
• Experience managing budgets, invoices and expenses.
• Ability to juggle priorities and meet deadlines.
• Confidence with Microsoft Office and CRM systems.
• Proactive, solutions-focused and collaborative approach.
• Hospitality, membership organisation or professional services experience is a plus.

Responsibilities

• Coordinate and deliver a range of member events, including conferences, seminars, webinars, workshops and networking.
• Manage end-to-end event logistics, budgets and stakeholder relationships.
• Support and administer member committees and councils.
• Act as a key contact for member enquiries and provide exceptional service.
• Promote membership, events and services to drive engagement.
• Assist with member communications, events promotions and updates.
• Provide administrative and operational support to the Canberra office.

Skills

Event coordination

Customer service

Communication

Budget management

Office software

CRM systems

Tools

MS Office

CRM systems

Job description

Employment Type: Permanent – Part Time 0.7 FTE (26.25 Hours)

Work Pattern: 0.7 FTE Flexible 4-day/3-day fortnight arrangement or shorter daily hours across the week.

Work Arrangement: Hybrid (minimum 2 days per week in the office)

Join a professional membership organisation where exceptional service, meaningful relationships, and engaging events are at the heart of what we do. We are seeking a proactive and relationship-focused Member Services & Events Executive to deliver outstanding experiences for our members through the coordination of high-quality events, stakeholder engagement, and day-to-day member support.

This is an exciting opportunity for someone with experience in events, customer service, member engagement, or professional services who is looking to build a rewarding career within a corporate environment.

About the Role

Reporting to the State Manager, you will play a key role in supporting member engagement across the region. You'll be responsible for delivering a diverse portfolio of events and professional development activities while acting as a trusted first point of contact for members, volunteers, committees, and key stakeholders.

You'll thrive in a varied role that combines event management, relationship building, administration, and operational support.

Standard business hours apply, with occasional after-hours attendance required for events and quarterly committee meetings. No weekend work is required.

Employment Type: Permanent – Part Time 0.7 FTE (26.25 Hours)

Key Responsibilities

• Coordinate and deliver a range of member events, including conferences, seminars, webinars, workshops, and networking functions.
• Manage end-to-end event logistics, budgets, and stakeholder relationships to ensure successful outcomes.
• Support and administer member committees, councils, and discussion groups.
• Act as a key point of contact for member enquiries, providing exceptional service and support.
• Promote membership, events, and services to drive engagement and participation.
• Assist with member communications, including event promotions, newsletters, and updates.
• Provide general administrative and operational support to the Canberra office.

You are highly organised, customer-focused, and passionate about delivering exceptional experiences. You enjoy working with a broad range of stakeholders and can confidently manage multiple priorities in a fast-paced environment.

Whether your background is in events, hospitality, membership services, professional services, or customer experience, you bring a strong commitment to service excellence and relationship management.

What You'll Bring

• Experience coordinating and delivering events from planning through to execution
• A strong customer, member, or stakeholder service mindset
• Excellent written and verbal communication skills
• Strong organisational and administrative skills with attention to detail
• Experience managing budgets, invoices, and expense tracking
• Ability to juggle competing priorities and meet deadlines
• Confidence using Microsoft Office Suite and CRM systems
• A proactive, solutions-focused approach and collaborative working style
• Hospitality, membership organisation, association, or professional services experience will be highly regarded

Why Join Us?

• Modern Canberra CBD office location
• Hybrid working environment
• Opportunity to develop your career within a respected membership organisation
• Varied role combining events, stakeholder engagement, and member services
• Supportive and collaborative team culture

If you're passionate about creating memorable experiences, building strong professional relationships, and delivering exceptional service, we'd love to hear from you.

Why We Love Working at CPA Australia

At CPA Australia, we're proud of our vibrant, values-led culture. We live by our core values: Create Opportunity, Pursue Excellence, and Achieve Together—and they shape everything we do.

Here’s what makes working here special:

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.
• People-first culture – Work alongside passionate, like-minded professionals who strive to be their best.
• Hybrid flexibility – Enjoy the balance of working from home and in the office (minimum two days onsite).
• Wellbeing matters – Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.
• Supportive benefits – Paid parental, volunteer, and study leave, plus the option to purchase additional leave.
• Career growth – Take advantage of learning and professional development opportunities.
• Global mindset – Be part of a truly international organisation with over 20 offices around the world.
• Incentives that reward you – Participate in our annual incentive scheme.
• Fast-paced and purpose-driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

About Us:

CPA Australia is Australia's leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. CPA Australia engages with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are values-based organisation underpinned by theCPA Australia Way,which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.