Member Growth & Wellness Consultant

Fitness First; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Platinum Fitness First membership

Anniversary leave

Friend/family gym membership

Recognition for Service Awards

Job summary

Fitness First is seeking a proactive Member Support Consultant (MSC) to be the heartbeat of the club in Melbourne. You’ll drive membership growth through community outreach, referrals, and proactive engagement, turning interest into action and guiding new members to experience the club’s benefits.

You’ll also nurture existing members with exceptional service to keep them motivated and engaged. You’ll join a high-energy team, with base salary plus uncapped commissions, and opportunities for

Qualifications

• Current First Aid & CPR certificate (required).
• Problem-solving mindset with solutions for member needs.
• Gift for communication to inspire action.
• Drive to meet targets and continuously improve.
• Team-oriented with ability to support colleagues during busy shifts.
• Customer-focused with rapport-building skills.

Responsibilities

• Proactively contribute to club sales through promotions and referrals.
• Generate and convert high-quality sales leads via community outreach.
• Make telephone lead contacts to maximise opportunities.
• Provide sales presentations and tours to prospective members.
• Create positive member journeys through personalised interactions.
• Assist with member retention programs and outreach efforts.

Skills

First Aid & CPR

Communication

Problem solving

Goal orientation

Team player

Customer service

Job description

Fitness First is seeking a proactive Member Support Consultant (MSC) to be the heartbeat of the club in Melbourne. You’ll drive membership growth through community outreach, referrals, and proactive engagement, turning interest into action and guiding new members to experience the club’s benefits.

You’ll also nurture existing members with exceptional service to keep them motivated and engaged. You’ll join a high-energy team, with base salary plus uncapped commissions, and opportunities for