Member Growth & Engagement Consultant

200 Fitness First Australia Pty Limited; Melbourne; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Platinum Fitness First membership

Casual loading

Career growth opportunities

Job summary

Fitness First Australia Pty Limited is seeking a Member Support Consultant (MSC) to be the heartbeat of the club, turning conversations into confidence and guiding prospective members through their fitness journey. You’ll drive membership growth through proactive outreach, club tours, and personalised engagement while delivering outstanding service to current members.

As part of a high-energy team, you’ll benefit from a competitive hourly rate with casual loading, and clear pathways into

Qualifications

• Current First Aid & CPR certificate.
• A problem-solving mindset - you can provide solutions that meet the needs of our potential members
• A gift for communication - you can talk to anyone with ease, and inspire them to take action
• Drive - you are goal-focused and continuously looking for new ways to excel yourself
• A team player - you can rally through the hard times and celebrate personal and team success
• Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members
• Creating great member journeys via positive and personalised interactions
• Achieving successful outcomes to enquiries
• Opening and closing the club as per the club roster
• Active involvement in member retention programs, inspiring members to continue their fitness journey
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Skills

Communication

Problem solving

Drive

Team player

Customer service

First Aid & CPR

Job description

Fitness First Australia Pty Limited is seeking a Member Support Consultant (MSC) to be the heartbeat of the club, turning conversations into confidence and guiding prospective members through their fitness journey. You’ll drive membership growth through proactive outreach, club tours, and personalised engagement while delivering outstanding service to current members.

As part of a high-energy team, you’ll benefit from a competitive hourly rate with casual loading, and clear pathways into