Member Growth & Engagement Specialist

200 Fitness First Australia Pty Limited; Mosman; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Platinum Fitness First membership

Career advancement opportunities

Job summary

Fitness First Australia is recruiting a Member Support Consultant (MSC) to spark motivation and help people start their fitness journey. You’ll drive membership growth through proactive outreach, community connections, and personalised member journeys.

You will build relationships with current members, deliver exceptional service, and contribute to a high-energy team with opportunities for leadership across Fitness & Lifestyle Group. Competitive compensation and perks are provided.

Qualifications

• Current First Aid & CPR certificate.
• Problem-solving mindset with solutions to meet member needs.
• Gift for communication to inspire action.
• Goal-oriented drive to excel.
• Team player who can rally through challenges.
• Customer-focused with ability to help members achieve goals.

Responsibilities

• Proactively contribute to club sales budget using promotions and referrals campaigns.
• Generate and convert sales leads through community outreach and referrals.
• Achieve required lead contacts via telephone to maximise sales opportunities.
• Provide sales presentations and tours to prospective members.
• Create great member journeys via positive, personalised interactions.
• Respond to enquiries with successful outcomes.
• Open and close the club as per roster.
• Support member retention programs to keep members engaged.
• Regularly service new and existing members to boost results and experience.

Skills

First Aid & CPR

Problem-solving

Communication

Drive

Team player

Customer focus

Job description

Fitness First Australia is recruiting a Member Support Consultant (MSC) to spark motivation and help people start their fitness journey. You’ll drive membership growth through proactive outreach, community connections, and personalised member journeys.

You will build relationships with current members, deliver exceptional service, and contribute to a high-energy team with opportunities for leadership across Fitness & Lifestyle Group. Competitive compensation and perks are provided.