Member Growth & Engagement Consultant

Fitness First; Sutherland Shire Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Uncapped commission

Platinum membership

Anniversary leave

Job summary

Fitness First in Australia is seeking a motivated Member Support Consultant to drive club sales and welcome new and existing members. You’ll proactively engage with the community, present club opportunities, and help members start or enhance their fitness journeys.

You will generate quality leads through outreach, deliver engaging tours and presentations, and support retention programs to keep members motivated and engaged on their paths to stronger, healthier lives.

Qualifications

• Current First Aid & CPR certificate.
• A problem-solving mindset - you can provide solutions that meet the needs of our potential members.
• A gift for communication - you can talk to anyone with ease, and inspire them to take action.
• Drive - you are goal-focused and continuously looking for new ways to excel yourself.
• A team player - you can rally through the hard times and celebrate personal and team success.
• Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals.

Responsibilities

• Proactively contribute to club sales budget via sales promotions and referrals campaigns.
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
• Achieving the required number of lead contacts via telephone to maximise sales opportunities.
• Providing sales presentations and tours to prospective members.
• Creating great member journeys via positive and personalised interactions.
• Achieving successful outcomes to enquiries.
• Opening and closing the club as per the club roster.
• Active involvement in member retention programs, inspiring members to continue their fitness journey.
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.

Skills

Communication

Sales

Customer service

First Aid & CPR

Team player

Problem-solving

Job description

Fitness First in Australia is seeking a motivated Member Support Consultant to drive club sales and welcome new and existing members. You’ll proactively engage with the community, present club opportunities, and help members start or enhance their fitness journeys.

You will generate quality leads through outreach, deliver engaging tours and presentations, and support retention programs to keep members motivated and engaged on their paths to stronger, healthier lives.