Member Growth & Outreach Consultant

Fitness First; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary Fitness First membership

Anniversary leave

Friend/family gym membership

Career growth opportunities

Uncapped commission potential

Job summary

Fitness First in Melbourne is seeking a proactive Member Support Consultant (MSC) to be the heartbeat of the club. You’ll drive membership growth through proactive outreach, community engagement and inspirational coaching, turning interest into action and guiding new and existing members toward their fitness goals.

You’ll deliver exceptional service, build strong relationships and motivate members daily, contributing to a high-energy team dedicated to helping people prioritise their health and

Qualifications

• Current First Aid & CPR certificate.
• Problem-solving mindset.
• Strong communication skills.
• Goal-focused with drive.
• Team player with collaboration.
• Customer-focused and able to inspire action.

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members
• Creating great member journeys via positive and personalised interactions
• Achieving successful outcomes to enquiries
• Opening and closing the club as per the club roster
• Active involvement in member retention programs, inspiring members to continue their fitness journey
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Skills

First Aid & CPR

Communication

Goal orientation

Team player

Customer focus

Problem-solving

Job description

Fitness First in Melbourne is seeking a proactive Member Support Consultant (MSC) to be the heartbeat of the club. You’ll drive membership growth through proactive outreach, community engagement and inspirational coaching, turning interest into action and guiding new and existing members toward their fitness goals.

You’ll deliver exceptional service, build strong relationships and motivate members daily, contributing to a high-energy team dedicated to helping people prioritise their health and