Member Experience Specialist | Hybrid Role

Beaumont People; Sydney; Hybrid; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Salary sacrificing

Professional development budget

Wellbeing support

Job summary

Beaumont People is seeking a Customer & Member Support Officer for a national membership association in Sydney. You will be the first contact for inbound enquiries across membership, courses, events and webinars, delivering a high-quality member experience.

The role involves CRM updates, membership administration, learner enrolments and financial transactions, with hybrid work (2 days in office, 3 from home) and a salary of $75,000-$80,000 plus super.

Qualifications

• Experience in a customer service, membership, administration or client support role.
• Strong computer skills including MS Office Suite and CRM systems.
• Excellent written and verbal communication, high attention to detail.

Responsibilities

• Act as the first point of contact for inbound enquiries across membership, courses, events and webinars.
• Manage CRM updates, membership administration, learner enrolments and financial transactions.
• Collaborate with internal stakeholders to resolve issues and improve service delivery outcomes.

Skills

Customer service

CRM systems

Data entry

MS Office

Communications

Job description

Beaumont People is seeking a Customer & Member Support Officer for a national membership association in Sydney. You will be the first contact for inbound enquiries across membership, courses, events and webinars, delivering a high-quality member experience.

The role involves CRM updates, membership administration, learner enrolments and financial transactions, with hybrid work (2 days in office, 3 from home) and a salary of $75,000-$80,000 plus super.