Customer Service Officer

Belgravia Health & Leisure Group Pty Ltd; Sunshine Coast Regional; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Free facility access

Mentoring opportunities

Growth opportunities at Belgravia Leis

Job summary

Belgravia Leisure's Gympie Aquatic Recreation Centre in Gympie is seeking Customer Service Officers to put customers first, delivering friendly service and helping members join and engage with ongoing memberships.

You will welcome guests, handle inquiries, lead centre tours, process sign-ups, and maintain POS accuracy. Weekend work is required; mentoring and growth opportunities within Belgravia Leisure are offered.

Qualifications

• Weekend availability required.
• Strong communication and interpersonal skills.
• Ability to work in a diverse team and build rapport.

Responsibilities

• Provide exceptional guest experience in person and over the phone.
• Give accurate information and guide prospective members to sign up.
• Conduct tours to convert prospects into ongoing memberships.
• Process memberships and perform data entry per company policy.
• Maintain knowledge of centre services and activities.
• Practice sound cash handling and use POS systems.

Skills

Guest experience

Communication skills

Teamwork

Customer service

Tools

POS systems

Data entry

Job description

QLD, Gympie Aquatic Recreation Centre - Gympie 4570

• Free facility access
• Employed position with ongoing mentoring opportunities
• Future growth opportunities within Belgravia Leisure

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

About the Role

Our Customer Service Officers put the customer at the centre of everything we do by providing the right information the first time every time. Our passionate team members are the face of the centre and provide existing centre users with an excellent experience whilst being responsible for helping prospective members join the facility on ongoing memberships.

Key accountabilities include:

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• Possess a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

• With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
• You have experience working in a team to achieve collective and individual targets. You possess strong communication skills and can build rapport and positive relationships with a diverse range of people.
• You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
• The successful candidate must be available to work weekends.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement