Member Experience Specialist - Front Desk

Planet Fitness; Warrawong; On-site; AUD 48,000 - 60,000; Full time

Job summary

BravoFit is hiring a Membership Services Representative for our Warrawong club in New South Wales. You will greet members, manage front desk duties, tours, memberships, and POS transactions while delivering excellent customer service.

You will promote the Judgement Free Zone, handle inquiries, and ensure a welcoming, well-organized club environment with adherence to safety and compliance requirements.

Qualifications

• Previous customer service experience is advantageous.
• Certifications: Certificate 3 in Fitness is advantageous.
• First Aid and CPR certification required; provide copy or obtain within first three weeks.
• WWC (Working with Children) certificate required for NSW & VIC; Blue Card for QLD; process started.

Responsibilities

• Greeting and saying goodbye to all members and guests.
• Monitoring club access for members and non-members.
• Answering questions and handling member complaints.
• Explain the Judgement Free Zone (JFZ) to members and non-members.
• Answering information calls and taking messages.
• Giving club tours.
• Selling memberships and completing membership agreements.
• Entering new members into the database.
• Operating POS system and collecting balances due.
• Organising and maintaining front desk customer service.
• Completing member welcome calls.
• Carrying out daily cleaning zones as directed by management.
• Completing club walk rounds and restocking amenities.

Skills

Phone communication

Independent work

Punctuality

Organized

Upbeat attitude

Follow directions

Education

Certificate 3 in Fitness

First Aid & CPR certification

WWC certificate

National Police Check

Tools

Point-of-Sale system

Job description

BravoFit is hiring a Membership Services Representative for our Warrawong club in New South Wales. You will greet members, manage front desk duties, tours, memberships, and POS transactions while delivering excellent customer service.

You will promote the Judgement Free Zone, handle inquiries, and ensure a welcoming, well-organized club environment with adherence to safety and compliance requirements.