Member Experience & Membership Specialist (Casual)

Belgravia Health & Leisure Group Pty Ltd; Bacchus Marsh; On-site; AUD 34,000 - 41,000; Part time

Job summary

Belgravia Kids is seeking passionate and friendly individuals to join our Customer Service team at the Bacchus Marsh centre in VIC. You will handle reception, merchandising and sales, delivering first-class service to members, casual users and new customers.

Key duties include cash handling, POS usage, promoting services and assisting with memberships, bookings and enrolments in line with our mission and values. Supportive team environment and community focus.

Qualifications

• Customer service experience preferred.
• Cash handling and POS knowledge.
• Capability to inform and sell memberships.
• Ability to promote services and manage bookings.
• Must pass police check and Working with Children check.

Responsibilities

• Provide excellent customer service to all customers, in person and over the telephone.
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Positive work style

Admin skills

Computer literacy

Leisure industry experience

First Aid Certificate

CPR Certificate

Police Check

Working with Children Check

Tools

POS systems

Office software

Job description

Belgravia Kids is seeking passionate and friendly individuals to join our Customer Service team at the Bacchus Marsh centre in VIC. You will handle reception, merchandising and sales, delivering first-class service to members, casual users and new customers.

Key duties include cash handling, POS usage, promoting services and assisting with memberships, bookings and enrolments in line with our mission and values. Supportive team environment and community focus.