Customer Service Officer

Belgravia Health & Leisure Group Pty Ltd; Bacchus Marsh; On-site; AUD 34,000 - 41,000; Part time

Job summary

Belgravia Kids is seeking passionate and friendly individuals to join our Customer Service team at the Bacchus Marsh centre in VIC. You will handle reception, merchandising and sales, delivering first-class service to members, casual users and new customers.

Key duties include cash handling, POS usage, promoting services and assisting with memberships, bookings and enrolments in line with our mission and values. Supportive team environment and community focus.

Qualifications

• Customer service experience preferred.
• Cash handling and POS knowledge.
• Capability to inform and sell memberships.
• Ability to promote services and manage bookings.
• Must pass police check and Working with Children check.

Responsibilities

• Provide excellent customer service to all customers, in person and over the telephone.
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Positive work style

Admin skills

Computer literacy

Leisure industry experience

First Aid Certificate

CPR Certificate

Police Check

Working with Children Check

Tools

POS systems

Office software

Job description

VIC, BK Gymnastics - Bacchus Marsh 3340

• Great career paths and development with this new Belgravia venture
• Opportunity to make a real difference to our community
• Multiple Casual positions available

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Strong admin skills
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable
• Current First Aid Certificate (Workplace Level 2)
• Current CPR Certificate
• Police Check
• Working with Children Check

The Company

Belgravia Kids (BK) is the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord:

"To positively impact the lives of a million Australian Children each year through physical activity".

Over recent years, a more sedentary lifestyle and significant population growth in our major cities have led to a rise in obesity and a worrying lack of basic physical skills. The result is that today’s kids may be the first generation with a shorter life expectancy than their parents.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Kids is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at .