Member Experience & Front Desk Specialist

Palm Beach (QLD) SLSC Supporters Club Inc; Gold Coast City; On-site; AUD 30,000 - 44,000; Full time

Job summary

Palm Beach Supporters Club is seeking an experienced Reception & Membership Services Officer to be the welcoming face of our Club. The role emphasizes friendly reception, membership management, and clear information for members and guests.

Applicants should have strong customer service background, attention to detail, and the ability to work evenings, weekends, and public holidays as part of a seven-day roster. A professional, positive attitude is essential.

Qualifications

• Experience in reception, customer service, hospitality, club, hotel or administrative role.
• Excellent communication and interpersonal skills.
• Confidence and professionalism to handle diverse customer interactions.
• Strong attention to detail and administrative skills.
• Sound computer skills and ability to learn membership management systems.
• Reliable, punctual and flexible work ethic.
• Ability to work independently while being a team player.

Responsibilities

• Greet and welcome members and guests in a friendly and professional manner.
• Manage new membership applications and renewals.
• Update membership records and member information.
• Process enquiries and provide information about Club facilities and services.
• Follow Club entry procedures and ensure compliance with relevant legislation.
• Confidently handle a variety of customer interactions and resolve concerns.
• Maintain accurate records and administrative documentation.
• Collaborate with the wider Club team to deliver outstanding service.

Skills

Reception

Customer service

Membership management

Education

High school diploma

Tools

Microsoft Office

Membership software

Job description

Palm Beach Supporters Club is seeking an experienced Reception & Membership Services Officer to be the welcoming face of our Club. The role emphasizes friendly reception, membership management, and clear information for members and guests.

Applicants should have strong customer service background, attention to detail, and the ability to work evenings, weekends, and public holidays as part of a seven-day roster. A professional, positive attitude is essential.