Member Experience Receptionist - Club Front Desk

Greenbank Services Club; Logan City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Greenbank Services Club is seeking an energetic Reception team member in Logan City, Queensland. This front‑of‑house role focuses on delivering outstanding member experiences in a newly renovated venue with strong emphasis on service standards and compliance.

You will handle member relations, phone inquiries, and announcements while maintaining cash handling discipline and a professional appearance. Experience with liquor and gaming regs is essential.

Qualifications

• Front of house experience with cash handling is preferred.
• Compliance with liquor and gaming regulations is essential.
• Ability to communicate with a diverse membership demographic.
• A professional appearance and service mindset are required.

Responsibilities

• Maintain and develop relationships with members.
• Ensure compliance with liquor & gaming regulations.
• Maximise patron satisfaction by driving service standards.
• Answer phone calls and direct enquiries.
• Make microphone announcements.
• Answer enquiries from members.
• Enhance customer service, achieve KPIs and meet financial targets.
• Coach and motivate the team.

Skills

Extensive knowledge of club activities

Compliance with legislation

Diverse demographic handling

Customer relations

Time management and organisation

Immaculate personal presentation and服务

Education

Responsible Service of Alcohol certificate

Responsible Service of Gaming certificate

Working rights in Australia

Job description

Greenbank Services Club is seeking an energetic Reception team member in Logan City, Queensland. This front‑of‑house role focuses on delivering outstanding member experiences in a newly renovated venue with strong emphasis on service standards and compliance.

You will handle member relations, phone inquiries, and announcements while maintaining cash handling discipline and a professional appearance. Experience with liquor and gaming regs is essential.