Reception & Membership Services

Palm Beach (QLD) SLSC Supporters Club Inc; Gold Coast City; On-site; AUD 30,000 - 44,000; Full time

Job summary

Palm Beach Supporters Club is seeking an experienced Reception & Membership Services Officer to be the welcoming face of our Club. The role emphasizes friendly reception, membership management, and clear information for members and guests.

Applicants should have strong customer service background, attention to detail, and the ability to work evenings, weekends, and public holidays as part of a seven-day roster. A professional, positive attitude is essential.

Qualifications

• Experience in reception, customer service, hospitality, club, hotel or administrative role.
• Excellent communication and interpersonal skills.
• Confidence and professionalism to handle diverse customer interactions.
• Strong attention to detail and administrative skills.
• Sound computer skills and ability to learn membership management systems.
• Reliable, punctual and flexible work ethic.
• Ability to work independently while being a team player.

Responsibilities

• Greet and welcome members and guests in a friendly and professional manner.
• Manage new membership applications and renewals.
• Update membership records and member information.
• Process enquiries and provide information about Club facilities and services.
• Follow Club entry procedures and ensure compliance with relevant legislation.
• Confidently handle a variety of customer interactions and resolve concerns.
• Maintain accurate records and administrative documentation.
• Collaborate with the wider Club team to deliver outstanding service.

Skills

Reception

Customer service

Membership management

Education

High school diploma

Tools

Microsoft Office

Membership software

Job description

We are seeking an experienced and people-focused Reception & Membership Services Officer to be the welcoming face of our Club.

This role is ideal for someone with a strong background in customer service, reception, hospitality or a member-based organisation who enjoys working with people and takes pride in delivering exceptional service.

Palm Beach Supporters Club

About the Role

As the first point of contact for our members and guests, you will play an important role in creating a positive and welcoming experience from the moment people enter our Club.

Your responsibilities will include:

• Greeting and welcoming members and guests in a friendly and professional manner.

• Managing new membership applications and membership renewals.

• Updating membership records and member information.

• Processing enquiries and providing information about Club facilities and services.

• Following Club entry procedures and ensuring compliance with relevant legislation.

• Confidently managing a variety of customer interactions and resolving concerns professionally.

• Maintaining accurate records and administrative documentation.

• Working collaboratively with the wider Club team to deliver outstanding service.

About You

To be successful in this role, you will have:

• Previous experience in a reception, customer service, hospitality, club, hotel or administrative role.

• Excellent communication and interpersonal skills.

• The confidence and professionalism to manage a variety of customer interactions and resolve concerns effectively.

• Strong attention to detail and administrative skills.

• Sound computer skills and the ability to learn membership management systems.

• A reliable, punctual and flexible work ethic.

• The ability to work independently while remaining a strong team player.

Availability Requirements

This role operates across a seven-day roster. Applicants must be available to work evenings, weekends and public holidays, with shifts finishing as late as 10:00pm. Our venue does not trade late into the night.

What We Offer

• A supportive and professional team environment.

• Stable and ongoing employment.

• A varied and engaging role with daily interaction with members and guests.

• Opportunities for professional development and growth.

If you are an experienced customer service professional who enjoys working with people and takes pride in delivering exceptional service, we would love to hear from you.