Club Receptionist

seek.com.au; Woonona; On-site; AUD 45,000 - 55,000; Full time

Job summary

Level7 is opening a premium health, fitness and wellness club and is seeking a friendly, professional Receptionist to join the team. You will be the first point of contact for members and guests, delivering a warm welcome while managing day-to-day front-of-house operations.

The role requires excellent communication, multi-tasking abilities and a genuine interest in health and wellness. This is a full-time position with weekday and weekend roster requirements to support club opening.

Qualifications

• Previous reception, customer service or hospitality experience
• Excellent verbal and written communication skills
• A warm, friendly and professional manner
• Strong attention to detail
• Good organisational and time management skills
• Confidence using computer systems and booking software
• Ability to manage multiple tasks in a busy environment
• Strong problem-solving and communication skills
• Positive, proactive and team-focused attitude
• Genuine interest in health, fitness and wellness

Responsibilities

• Welcome members, guests and visitors to Level7
• Provide friendly, professional and personalised customer service
• Manage the reception desk and front-of-house operations
• Answer phone calls, emails and general enquiries
• Assist members with questions, requests and bookings
• Manage member bookings and appointments
• Assist with check-ins and member access
• Provide information about Level7 facilities, services and memberships
• Support membership enquiries and direct leads to the appropriate team
• Maintain accurate member information and records
• Process payments and other reception transactions where required
• Maintain a clean, organised and professional reception area
• Assist with member events, promotions and club activities
• Communicate effectively with the wider Level7 team
• Support the smooth day-to-day operation of the club
• Escalate member concerns or operational issues appropriately
• Maintain Level7's high standards of presentation and service

Job description

Level7 is a premium health, fitness and wellness club focused on delivering an exceptional member experience, premium facilities and a strong sense of community.

As we prepare to open our doors, we are looking for a friendly, professional and customer-focused Club Receptionist to join our team.

This is an exciting opportunity to become one of the faces of Level7 and play an important role in creating an exceptional experience for every member and guest who walks through our doors.

Join Level7

Level7 is a premium health, fitness and wellness club focused on delivering an exceptional member experience, premium facilities and a strong sense of community.

As we prepare to open our doors, we are looking for a friendly, professional and customer-focused Club Receptionist to join our team.

This is an exciting opportunity to become one of the faces of Level7 and play an important role in creating an exceptional experience for every member and guest who walks through our doors.

About the Role

As a Receptionist, you will be the first point of contact for members, guests and visitors at Level7.

You will create a warm and professional welcome while managing the day-to-day operation of the reception area, responding to enquiries and supporting members throughout their experience at the club.

You will:

• Welcome members, guests and visitors to Level7
• Provide friendly, professional and personalised customer service
• Manage the reception desk and front-of-house operations
• Answer phone calls, emails and general enquiries
• Assist members with questions, requests and bookings
• Manage member bookings and appointments
• Assist with check-ins and member access
• Provide information about Level7 facilities, services and memberships
• Support membership enquiries and direct leads to the appropriate team
• Maintain accurate member information and records
• Process payments and other reception transactions where required
• Maintain a clean, organised and professional reception area
• Assist with member events, promotions and club activities
• Communicate effectively with the wider Level7 team
• Support the smooth day-to-day operation of the club
• Escalate member concerns or operational issues appropriately
• Maintain Level7's high standards of presentation and service

About You

We are looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional customer service.

You will be confident, approachable and professional, with the ability to communicate comfortably with a diverse range of members and guests.

You will ideally have:

• Previous reception, customer service or hospitality experience
• Excellent verbal and written communication skills
• A warm, friendly and professional manner
• Strong attention to detail
• Good organisational and time management skills
• Confidence using computer systems and booking software
• The ability to manage multiple tasks in a busy environment
• Strong problem-solving and communication skills
• A positive and team-focused attitude
• A genuine interest in health, fitness and wellness

Experience in a gym, health club, hotel, hospitality or premium customer service environment will be highly regarded.

What We Are Looking For

The right person will be:

• Warm, friendly and genuinely welcoming
• Professional and confident when dealing with members
• Highly customer focused
• Organised and attentive to detail
• Reliable and punctual
• Comfortable working in a fast-paced environment
• Confident communicating with people from different backgrounds
• Positive, proactive and willing to help
• A strong team player
• Passionate about creating an exceptional member experience

Your Working Hours

This is a full-time position.

As Level7 moves into its opening phase, the successful candidate will be required to work across the club's operating hours, including weekends as part of the regular roster.

Flexibility across weekdays and weekends will be required.

Please consider the full-time roster requirements, including weekend work, before applying.

Why Join Level7?

This is an opportunity to join Level7 at the beginning of its journey and become part of a premium health, fitness and wellness environment.

You will play an important role in creating the first impression of Level7 and building strong relationships with members from the moment they walk through the door.

If you enjoy working with people, take pride in providing excellent customer service and want to be part of a new premium club, we would love to hear from you.