Member Experience Advisor | Hybrid & Wellness Perks

Latrobe Health Services; Newborough; Hybrid; AUD 60,000 - 80,000; Part time

Benefits offered by this job

Induction training

Hybrid work

Wellbeing partner access

Private health insurance discount 47%

Paid parental leave

Leadership development opportunities

Job summary

Latrobe Health Services is seeking a Member Engagement Consultant to support members via phone, helping them understand their cover and access benefits. You will work from our Newborough office and contribute to delivering exceptional experiences through confident, accurate information and problem-solving.

The role includes administrative tasks and multi-channel inquiries. Part-time and full-time applications are welcome, with 20–25 hours per week and a 9:30am–2:30pm window; three days in the

Qualifications

• Experience in customer service or call centre environments.
• Ability to learn and apply detailed information accurately.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver exceptional phone-based service to members.
• Help members understand their health cover and benefits.
• Maintain accurate member records and complete admin tasks.
• Use digital tools to support member outcomes.
• Contribute to member retention and satisfaction.

Job description

Latrobe Health Services is seeking a Member Engagement Consultant to support members via phone, helping them understand their cover and access benefits. You will work from our Newborough office and contribute to delivering exceptional experiences through confident, accurate information and problem-solving.

The role includes administrative tasks and multi-channel inquiries. Part-time and full-time applications are welcome, with 20–25 hours per week and a 9:30am–2:30pm window; three days in the