Member Communications & Campaigns Coordinator

Employment Hero; Perth; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Onsite gym

Pool on site

Café on site

Free parking

Discounts via Corporate Partners

Job summary

The West Coast Eagles are seeking a Consumer Communications Representative to deliver first-class communications to members and fans and to support data-driven engagement through the Club’s channels.

Reporting to the Consumer Content Communications Lead, you will prepare data for outbound communications, create eDMs/SMS, maintain the membership website, and support campaigns to grow and engage the member base while providing frontline service as needed.

Qualifications

• Experience delivering high-quality communications to members and fans.
• Experience maintaining membership websites and outbound channels.
• Experience cleaning and preparing data in customer databases/CRM to optimise activity.

Responsibilities

• Prepare and analyse data for outbound communications.
• Create eDMs and SMS campaigns and maintain the membership website.
• Support outbound campaigns to acquire and renew members and promote store sales.
• Clean up and prep data in Archtics to optimise activity.
• Provide frontline member service by telephone and email.
• Work some evenings and weekends for matches and events.

Skills

eDM campaigns

SMS campaigns

Membership site mgmt

CRM data cleaning

Outbound comms

Tools

Archtics CRM

Job description

The West Coast Eagles are seeking a Consumer Communications Representative to deliver first-class communications to members and fans and to support data-driven engagement through the Club’s channels.

Reporting to the Consumer Content Communications Lead, you will prepare data for outbound communications, create eDMs/SMS, maintain the membership website, and support campaigns to grow and engage the member base while providing frontline service as needed.