Member Experience & Engagement Specialist

Gold Coast Football Club; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Gold Coast Football Club is seeking a Consumer Engagement Executive to help grow, engage and retain our membership base on the Gold Coast. You will craft engaging communications, support sales and renewals, and help deliver memorable member events and experiences.

You will also handle day-to-day membership operations, respond to enquiries across phone, email and in person, and use member insights to improve engagement across the club.

Qualifications

• A qualification in Business, Communications or Marketing will be highly regarded.
• Experience in a membership-based organisation is preferred.
• Experience with CRM databases or the sports industry is beneficial.
• Excellent written and verbal communication skills are essential.
• Strong customer service and sales orientation with the ability to prioritise tasks.

Responsibilities

• Plan and deliver engaging membership communications.
• Write copy to keep members informed and engaged.
• Support membership sales, renewals and retention activity.
• Provide excellent service via phone, email and in person.
• Plan and run member events and experiences.
• Coordinate rewards, recognition, and engagement initiatives.
• Manage event invitations, registrations and guest lists.
• Keep membership site content accurate and up to date.
• Use insights to improve communications and engagement.
• Collaborate with Membership, Marketing, Events and other areas.

Skills

Confident communicator

Writing skills

Customer relationships

Sales & renewals

Organised

Detail oriented

Education

Business/Communications/Marketing qualification

Tools

CRM databases

Job description

Gold Coast Football Club is seeking a Consumer Engagement Executive to help grow, engage and retain our membership base on the Gold Coast. You will craft engaging communications, support sales and renewals, and help deliver memorable member events and experiences.

You will also handle day-to-day membership operations, respond to enquiries across phone, email and in person, and use member insights to improve engagement across the club.