Consumer Engagement Coordinator

Wests Tigers Rlfc; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Wests Tigers is recruiting a Consumer Engagement Coordinator to enhance member and fan experiences through customer service, communications, community engagement and game day activations. The role reports to the Membership & Ticketing Manager and focuses on delivering exceptional service across multiple channels.

You will manage Member inquiries, coordinate communications and support retention initiatives, helping to strengthen fan loyalty.

Qualifications

• Experience in customer service, membership, fan engagement or a related field.
• Strong communication and interpersonal skills.
• Excellent attention to detail and administrative capability.
• Experience using CRM and customer engagement platforms.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Provide exceptional customer service across phone, email and online channels.
• Coordinate Member communications and supporter engagement campaigns.
• Support membership retention and renewal initiatives.
• Coordinate community and fan engagement activities.
• Assist with game day operations and Membership events.
• Maintain accurate customer records and reporting.
• Develop positive relationships with Members, fans and stakeholders.

Job description

• Full Time

Description

Join Wests Tigers as our Consumer Engagement Coordinator and help deliver outstanding experiences for Members and fans through customer service, communications, community engagement and game day activations.

About Us

Wests Tigers are one of Australia's most recognised sporting organisations, proudly competing in the NRL and committed to enriching the lives of our community through sport.

About the Role

Reporting to the Membership & Ticketing Manager, the Consumer Engagement Coordinator plays a key role in delivering exceptional service and engagement across the Club's membership program. The position is responsible for managing Member enquiries, coordinating communications, supporting retention initiatives and delivering memorable experiences that strengthen fan connection and loyalty.

Key Responsibilities

Provide exceptional customer service across phone, email and online channels.

Coordinate Member communications and supporter engagement campaigns.

Support membership retention and renewal initiatives.

Coordinate community and fan engagement activities.

Assist with game day operations and Membership events.

Maintain accurate customer records and reporting.

Develop positive relationships with Members, fans and stakeholders.

About You

You are a highly organised and customer-focused professional who enjoys building relationships and delivering outstanding experiences. You thrive in a fast-paced environment and have a genuine passion for sport and community engagement.

To be successful, you will ideally have:

Experience in customer service, membership, fan engagement or a related field.

Strong communication and interpersonal skills.

Excellent attention to detail and administrative capability.

Experience using CRM and customer engagement platforms.

The ability to manage multiple priorities and meet deadlines.

A collaborative and team-oriented approach.

Why Join Us?

Opportunity to work within an iconic NRL club.

Collaborative and values-driven culture.

Unique game day and fan engagement experiences.

Opportunity to contribute directly to Member satisfaction and growth.

Based at the Wests Tigers Centre of Excellence in Concord.