Member Communications & CRM Specialist

West Coast Eagles Football Club; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Onsite gym

Free parking

Ticket access to home matches

Professional development

Wellbeing program

Job summary

West Coast Eagles Football Club is seeking a Consumer Communications Representative to support outbound member communications and data management. You will create campaigns, analyze data, and help drive engagement through the Club’s channels.

You will work with CRM systems and the Archtics database, providing frontline member service and collaborating with the Consumer Content Communications Lead to optimise activity during home games and events.

Qualifications

• Strong written and verbal communication.
• Attention to detail with good visual design sense.
• Ability to work independently and show initiative.
• Experience with customer databases or CRM systems.
• Experience in customer service or retail helps.

Responsibilities

• Prepare and analyze data for outbound communications.
• Create eDMs and SMS campaigns and maintain the membership website.
• Support outbound campaigns for member acquisition and attendance growth.
• Clean up and maintain data in the membership database (Archtics).
• Provide frontline service to members via phone and email when needed.

Skills

CRM systems

Data analysis

Campaign management

Customer service

Adobe Photoshop

Tools

Archtics

Microsoft Office

Adobe Photoshop

Job description

West Coast Eagles Football Club is seeking a Consumer Communications Representative to support outbound member communications and data management. You will create campaigns, analyze data, and help drive engagement through the Club’s channels.

You will work with CRM systems and the Archtics database, providing frontline member service and collaborating with the Consumer Content Communications Lead to optimise activity during home games and events.