Fan Experience & Membership Coordinator

Wests Tigers Rlfc; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Wests Tigers is recruiting a Consumer Engagement Coordinator to enhance member and fan experiences through customer service, communications, community engagement and game day activations. The role reports to the Membership & Ticketing Manager and focuses on delivering exceptional service across multiple channels.

You will manage Member inquiries, coordinate communications and support retention initiatives, helping to strengthen fan loyalty.

Qualifications

• Experience in customer service, membership, fan engagement or a related field.
• Strong communication and interpersonal skills.
• Excellent attention to detail and administrative capability.
• Experience using CRM and customer engagement platforms.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Provide exceptional customer service across phone, email and online channels.
• Coordinate Member communications and supporter engagement campaigns.
• Support membership retention and renewal initiatives.
• Coordinate community and fan engagement activities.
• Assist with game day operations and Membership events.
• Maintain accurate customer records and reporting.
• Develop positive relationships with Members, fans and stakeholders.

Job description

Wests Tigers is recruiting a Consumer Engagement Coordinator to enhance member and fan experiences through customer service, communications, community engagement and game day activations. The role reports to the Membership & Ticketing Manager and focuses on delivering exceptional service across multiple channels.

You will manage Member inquiries, coordinate communications and support retention initiatives, helping to strengthen fan loyalty.