Fan Engagement & Member Experience Coordinator

Wests Tigers Rugby League Football; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Wests Tigers Rugby League Football is seeking a Consumer Engagement Coordinator based at Concord NSW to deliver outstanding member and fan experiences. You will handle inquiries, coordinate communications, and assist with game day activations, ensuring high levels of satisfaction and loyalty.

Reporting to the Membership & Ticketing Manager, you will use CRM systems to manage data, support retention initiatives and collaborate with teams across the club to create memorable community

Qualifications

• Experience in customer service, membership, fan engagement or a related field.
• Strong communication and interpersonal skills.
• Excellent attention to detail and administrative capability.
• Experience using CRM and customer engagement platforms.

Responsibilities

• Provide exceptional customer service across phone, email and online channels.
• Coordinate Member communications and supporter engagement campaigns.
• Support membership retention and renewal initiatives.
• Coordinate community and fan engagement activities.
• Assist with game day operations and Membership events.
• Maintain accurate customer records and reporting.
• Develop positive relationships with Members, fans and stakeholders.

Job description

Wests Tigers Rugby League Football is seeking a Consumer Engagement Coordinator based at Concord NSW to deliver outstanding member and fan experiences. You will handle inquiries, coordinate communications, and assist with game day activations, ensuring high levels of satisfaction and loyalty.

Reporting to the Membership & Ticketing Manager, you will use CRM systems to manage data, support retention initiatives and collaborate with teams across the club to create memorable community