Consumer Communications Representative

Employment Hero; Perth; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Onsite gym

Pool on site

Café on site

Free parking

Discounts via Corporate Partners

Job summary

The West Coast Eagles are seeking a Consumer Communications Representative to deliver first-class communications to members and fans and to support data-driven engagement through the Club’s channels.

Reporting to the Consumer Content Communications Lead, you will prepare data for outbound communications, create eDMs/SMS, maintain the membership website, and support campaigns to grow and engage the member base while providing frontline service as needed.

Qualifications

• Experience delivering high-quality communications to members and fans.
• Experience maintaining membership websites and outbound channels.
• Experience cleaning and preparing data in customer databases/CRM to optimise activity.

Responsibilities

• Prepare and analyse data for outbound communications.
• Create eDMs and SMS campaigns and maintain the membership website.
• Support outbound campaigns to acquire and renew members and promote store sales.
• Clean up and prep data in Archtics to optimise activity.
• Provide frontline member service by telephone and email.
• Work some evenings and weekends for matches and events.

Skills

eDM campaigns

SMS campaigns

Membership site mgmt

CRM data cleaning

Outbound comms

Tools

Archtics CRM

Job description

AI Job Summary

• Experience providing first-class communication to members and fans, including eDMs and SMS campaigns.


• Experience maintaining membership websites and other outbound communication channels.


• Experience cleaning and preparing data in customer databases/CRM (e.g., Archtics) to optimize activity.

Role Type

On-site Permanent Full-time Coordinator

Description

The West Coast Eagles is an iconic Australian sporting brand with over 100,000 members. The Club formed in August 1986, playing its first official match for premiership points in 1987. Our women’s side played its first game for AFLW premiership points in February 2020. Since then, the club has enjoyed significant success, winning premierships in 1992, 1994, 2006 and 2018. The club also has wide-spanning community and regional programs and is invested in a number of charity organisations, including the Waalitj Foundation.

About the role

The Consumer Communications Representative plays a vital role in providing first-class communication to West Coast Eagles members and fans, in addition to the provision of database support to allow engagement through the Club’s communications channels.

Reporting to the Consumer Content Communications Lead, responsibilities include:

• Provide key support in the preparation and analysis of data for outbound communications.


• Creation of eDMs and SMS campaigns, maintaining the Club’s membership website as well as other outbound communications to members and prospects.


• Taking a proactive approach to supporting outbound campaigns for acquisition of new and renewing members, maximising attendances at matches and promoting sales at the West Coast Eagles SuperStore and other member engagement initiatives.


• Assisting in the preparation and analysis of data for outbound communications.


• Taking a lead role with the clean-up and preparation of data in the club’s membership database, Archtics, to ensure all activity is optimised.


• Providing backup support to the Membership Services Team in frontline service to members (telephone and email), when required.

Due to the nature of the industry and this role, there is an inherent requirement to work home match days and other club events which will include working some evenings and weekends.

Our ideal person

The role will suit someone who is proactive, works effectively as part of a team, and takes pride in providing high-quality customer service.

Additionally, you will have:

• Highly developed written and verbal communication skills.


• Exceptional attention to detail and strong visual design awareness.


• Demonstrated ability to show initiative and work independently.


• Highly developed problem-solving and conflict resolution skills.


• Highly developed computer skills, including databases and the Microsoft Office suite of programs.


• Demonstrated experience with customer databases, or CRM systems.


• Demonstrated experience in a customer service or other retail position.


• Experience using customer engagement platforms and Adobe Photoshop would be highly advantageous.

Perks of working at the Club

The Club is situated in the training and administration building located in Lathlain. You will have access to the onsite gym, pool, café, and plenty of free parking.

The Club provides a great team environment, with fun and exciting social events, as well as:

• Special offers and discounts through our Corporate Partners.


• Access to tickets for WCE home matches.


• Fun and exciting social events like the John Worsfold Medal Awards night.


• The opportunity to be involved in the local community and support our charity partners.


• Professional development opportunities tailored to your goals.


• Access to WCE Health and Wellbeing Program.

Our Commitment to Equal Opportunities

At the West Coast Eagles, we are committed to building a diverse and inclusive workforce where everyone is treated with respect. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, women, people of all ages, and those from culturally diverse backgrounds.

Our Commitment to Safeguarding Children & Young People

The Club is committed to promoting and protecting the safety and wellbeing of children and young people who engage with our programs, services and facilities.

Company Overview

The West Coast Eagles are a professional sporting club based in Perth, Western Australia (Whadjuk Noongar). The Club formed in August 1986, playing its first official match for premiership points in 1987. Our women’s side played its first game for AFLW premiership points in February 2020. Since then, the club has enjoyed significant success, winning premierships in 1992, 1994, 2006 and 2018. The club also has wide-spanning community and regional programs and is invested in a number of charity organisations, including the Waalitj Foundation. The club’s headquarters are at Mineral Resources Park, Lathlain and the team plays at the state of the art 60,000 seat capacity Optus Stadium. All current job opportunities are advertised below.