Medico-Legal Client Solutions Specialist

Medicolegal Assessments Group; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Medicolegal Assessments Group is seeking a proactive Customer Service Team Member to support client enquiries, bookings and day-to-day communication with law firms, insurers and medical specialists in its Sydney CBD or Melbourne CBD offices.

You will handle bookings, respond to queries, maintain records, and coordinate with the Client Solutions team to deliver high-quality service while upholding confidentiality and professional standards.

Qualifications

• Experience in a customer service, call centre, bookings or client-facing administrative role.
• Excellent written and verbal English communication skills.
• Experience in a medical, medico-legal, legal or insurance environment.
• Ability to work autonomously and in a team.
• Professional, reliable and approachable manner.

Responsibilities

• Act as a key point of contact for clients, law firms, insurers and specialists via phone and email
• Manage bookings and appointment coordination for medico-legal assessments
• Respond to and resolve client and stakeholder queries accurately and promptly
• Maintain records and update database/practice management systems
• Collaborate with team and leaders to support client solutions and operations

Skills

English communication

Critical thinking

Tech-savvy

CRM experience

Bookings admin

Independent worker

Tools

Microsoft Office

CRM systems

Job description

Medicolegal Assessments Group is seeking a proactive Customer Service Team Member to support client enquiries, bookings and day-to-day communication with law firms, insurers and medical specialists in its Sydney CBD or Melbourne CBD offices.

You will handle bookings, respond to queries, maintain records, and coordinate with the Client Solutions team to deliver high-quality service while upholding confidentiality and professional standards.