Medicolegal Client Relations Specialist

Australian Specialist Hub - ASH Medicolegal; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangement

Training and development in medicolega

Job summary

Australian Specialist Hub (ASH Medicolegal) is expanding its Melbourne team and seeks a Client Relationship Coordinator to keep medicolegal cases moving from referral to report. You'll coordinate with medical experts, law firms, insurers and government agencies, ensuring a smooth, timely process and exceptional client service.

Hybrid role with time in our Melbourne office and from home. The ideal candidate is organized, client-focused, and familiar with health, insurance or legal environments,

Qualifications

• Experience in a client-facing coordination, case management or administrative role.
• Background in the health, insurance or legal industry will be highly regarded.
• Excellent written and verbal communication skills, with the confidence to deal with senior professionals such as doctors, lawyers and claims managers.
• Highly organised, with strong attention to detail and the ability to manage multiple cases and deadlines.
• Sound judgement and a strong commitment to confidentiality when handling sensitive personal and medical information.
• A proactive, solutions-focused approach and a genuine care for client service.

Responsibilities

• Coordinate medicolegal cases end to end, from new referrals and bookings through to report delivery.
• Act as the main point of contact for clients, including plaintiff and defendant law firms, insurers and government agencies.
• Liaise with medical specialists and allied health experts on availability, referral documents, appointments and report timeframes.
• Ensure referral documentation is complete and provided to experts by the required due dates.
• Manage appointment changes, cancellations and rescheduling in line with our policies.
• Track case progress and proactively follow up to keep matters on schedule.
• Respond to client enquiries promptly and resolve issues with professionalism and discretion.
• Build and maintain strong, long-term relationships with clients and experts.
• Keep accurate records in our case management system and CRM.
• Work closely with our bookings, clinic coordination, reports and accounts teams

Skills

Client-facing coordination

Case management

Administrative experience

CRM system

Tools

CRM system

Job description

Australian Specialist Hub (ASH Medicolegal) is expanding its Melbourne team and seeks a Client Relationship Coordinator to keep medicolegal cases moving from referral to report. You'll coordinate with medical experts, law firms, insurers and government agencies, ensuring a smooth, timely process and exceptional client service.

Hybrid role with time in our Melbourne office and from home. The ideal candidate is organized, client-focused, and familiar with health, insurance or legal environments,