Client Relationship Manager

Kairros; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

The Medilaw Group in Australia is seeking an enthusiastic CRM and business development leader to join our team. You will develop and convert a pipeline of customers while delivering outstanding service to key accounts.

Reporting to the General Manager, NSW/ACT, you will drive national growth, manage contracts, and align client outcomes with delivered services. Occasional regional travel may be required.

Qualifications

• CRM/BD management or related role.
• Understanding of IME/Medico-Legal services.
• Experience preparing and submitting tenders.
• Experience in marketing health services.
• Degree or higher qualifications.
• 5+ years' experience in health, financial or service industries.

Responsibilities

• Oversee and coordinate Medilaw's accounts and pipeline.
• Manage and nurture client relationships including contract management, renewals, retention and growth.
• Develop strategy and manage relationships with assigned customers including stakeholder liaison.
• Handle client concerns and ensure resolutions meet contracted requirements.
• Lead a national strategy to identify and pursue growth opportunities.

Skills

CRM / BD management

Account management

Relationship building

Strategic planning

Education

Degree or higher qualifications

Job description

The Medilaw Group offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation and government sectors across Australia. Our network of specialists, across a variety of medical specialties, express their medical opinion objectively, fairly and with due consideration tothe injured party.

We are seeking an enthusiastic, innovative, driven high level CRM with excellent account management and relationship building as well as business development skills, who thrives in a fast paced and innovative environment, to join our team.

Reporting to the General Manager - NSW/ACT, you will be responsible for developing and converting a pipeline of customers, in addition to providing outstanding service to our key existing customers. Some occasional travel to regional regions will be required.

Job Description

Responsibilities will include but are not limited to:

• Oversight and coordination of Medilaw's accounts and future accounts.
• Manage and nurture client relationships incorporating contract management; contract renewal, customer retention and business growth.
• Overall responsibility for developing strategy and managing relationships with assigned customers including contract management and key internal and external stakeholder liaison.
• Manage client concerns or complaints ensuring a consistent approach to resolutions and outcomes.
• Ensure that operational delivery matches contracted requirements.
• Lead a national strategy to identify and pursue opportunities for business growth.

Qualifications

To be considered for this role you will have:

• Client relationship management/business development management or related position.
• Understanding of IME/ Medico Legal Services.
• Experience preparing and submitting tenders.
• Experience in marketing health services.
• Degree or higher qualifications.
• 5years' experience in Health, Financial or Service industry.

This is a fantastic opportunity for someone seeking to work within a commercially competitive environment, creating their success and with the opportunity to implement solutions with customer impact.

The Medilaw Group offers a supportive, challenging and fun work environment where client focus, team spirit and respect are key features.

Additional Information

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.