Customer Service Officer

mlcoa; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted Health Insurance

Gym Memberships

Travel Perks

Career progression pathways

Salary Packaging

Employment Assistance Program

Paid Parental Leave

Purchased Leave

Job summary

A leading provider of medical services is seeking a Customer Services Officer, responsible for coordinating medico-legal assessments and managing client interactions in a fast-paced environment. The ideal candidate has strong communication skills, customer service experience, and is proficient in Microsoft Office. The role offers corporate benefits including discounted health insurance, a supportive work environment, and opportunities for career progression. Apply or contact our recruitment team for more details.

Qualifications

• Experience as a customer service officer or similar role.
• Ability to work independently and in a team.
• Strong prioritization skills with attention to detail.
• Demonstrates empathy, professionalism and discretion.

Responsibilities

• Coordinate medical examinations with specialists.
• Act as primary contact for customers managing enquiries.
• Maintain records in internal systems ensuring confidentiality.
• Coordinate with insurers, legal firms, employers, and medical practitioners for appointments and documents.
• Monitor bookings to ensure timely reports and smooth progression.
• Troubleshoot scheduling or admin issues and provide proactive solutions.
• Maintain accurate internal records with data confidentiality.
• Deliver high-standard service reflecting mlcoa's reputation.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Organizational skills

Computer literacy

Attention to detail

Microsoft Word

Microsoft Excel

Tools

Microsoft Office

Microsoft Excel

Job description

mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

At mlcoa, our people are at the heart of what we do. You will be part of a collaborative team that values care, professionalism, and trusted expertise.

mlcoa is seeking an experienced Customer Services Officer (CSO) who enjoys being in a dynamic and busy work environment and building strong relationships with both clients and medical specialists. This is a role for someone who brings professionalism, empathy, and exceptional organisation to every interaction.

Reporting to the General Manager South Australia and supervised by the Team Leader, you will play a critical role coordinating medico-legal assessments, managing enquiries, and ensuring a seamless experience for our customers and medical specialists.

Job Description

Responsibilities

• Liaising with customers to correctly book the specialist for the case at hand
• Act as the primary point of contact for customers, managing phone and email enquiries professionally and efficiently
• Coordinate and schedule independent medical examinations (IMEs) with a panel of medical specialists
• Liaise with insurers, legal firms, employers, and medical practitioners to facilitate appointments and documentation
• Monitor bookings to ensure timely delivery of reports and smooth case progression
• Troubleshoot scheduling or administrative issues and provide proactive solutions
• Maintain accurate records in internal systems and ensure data integrity and confidentiality
• Deliver a high standard of service that reflects mlcoa’s reputation for quality and professionalism

Qualifications

• Demonstrated experience as a customer service officer in a similar role, or as a claims officer or case manager with an insurer, or rehabilitation provider or claims agent
• Demonstrated experience in the provision of excellent customer service with a 'can do' attitude
• Excellent verbal, written and interpersonal communication skills
• Demonstrated the ability to work independently and within a group environment
• A personal approach which is enthusiastic, friendly and helpful
• Strong prioritisation skills while maintaining a level of flexibilityAttention to detail is a must
• Computer literacy, with proficiency in Microsoft Office (Word/Excel)

Why join us?

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [e-mail] quoting REF9497Q

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.