Client Relationship Coordinator

Australian Specialist Hub - ASH Medicolegal; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangement

Training and development in medicolega

Job summary

Australian Specialist Hub (ASH Medicolegal) is expanding its Melbourne team and seeks a Client Relationship Coordinator to keep medicolegal cases moving from referral to report. You'll coordinate with medical experts, law firms, insurers and government agencies, ensuring a smooth, timely process and exceptional client service.

Hybrid role with time in our Melbourne office and from home. The ideal candidate is organized, client-focused, and familiar with health, insurance or legal environments,

Qualifications

• Experience in a client-facing coordination, case management or administrative role.
• Background in the health, insurance or legal industry will be highly regarded.
• Excellent written and verbal communication skills, with the confidence to deal with senior professionals such as doctors, lawyers and claims managers.
• Highly organised, with strong attention to detail and the ability to manage multiple cases and deadlines.
• Sound judgement and a strong commitment to confidentiality when handling sensitive personal and medical information.
• A proactive, solutions-focused approach and a genuine care for client service.

Responsibilities

• Coordinate medicolegal cases end to end, from new referrals and bookings through to report delivery.
• Act as the main point of contact for clients, including plaintiff and defendant law firms, insurers and government agencies.
• Liaise with medical specialists and allied health experts on availability, referral documents, appointments and report timeframes.
• Ensure referral documentation is complete and provided to experts by the required due dates.
• Manage appointment changes, cancellations and rescheduling in line with our policies.
• Track case progress and proactively follow up to keep matters on schedule.
• Respond to client enquiries promptly and resolve issues with professionalism and discretion.
• Build and maintain strong, long-term relationships with clients and experts.
• Keep accurate records in our case management system and CRM.
• Work closely with our bookings, clinic coordination, reports and accounts teams

Skills

Client-facing coordination

Case management

Administrative experience

CRM system

Tools

CRM system

Job description

Australian Specialist Hub (ASH Medicolegal) is a growing national provider of independent medical examinations (IMEs) and expert medicolegal reports. Through our medical specialist network, OT by ASH and our pharmacy review service, we support plaintiff lawyers, insurers and government agencies across Australia with timely, high-quality independent expert opinion.

We have an ambitious growth plan and a close-knit team across Melbourne, Sydney and Adelaide. We're looking for an organised, people-focused Client Relationship Coordinator to join our Melbourne team.

About the role

As Client Relationship Coordinator, you'll be the key point of contact keeping medicolegal cases moving from referral through to report. You'll liaise daily with medical experts, law firms, insurance companies and government agencies, making sure every client receives a smooth, professional experience and every case is delivered on time.

This is a hybrid role, combining time in our Melbourne office with working from home.

What you'll do

• Coordinate medicolegal cases end to end, from new referrals and bookings through to report delivery
• Act as the main point of contact for clients, including plaintiff and defendant law firms, insurers and government agencies
• Liaise with medical specialists and allied health experts on availability, referral documents, appointments and report timeframes
• Ensure referral documentation is complete and provided to experts by the required due dates
• Manage appointment changes, cancellations and rescheduling in line with our policies
• Track case progress and proactively follow up to keep matters on schedule
• Respond to client enquiries promptly and resolve issues with professionalism and discretion
• Build and maintain strong, long-term relationships with clients and experts
• Keep accurate records in our case management system and CRM
• Work closely with our bookings, clinic coordination, reports and accounts teams

About you

• Experience in a client-facing coordination, case management or administrative role
• A background in thehealth, insurance or legalindustry will be highly regarded (for example medicolegal, personal injury, TPD, income protection, workers compensation, CTP or claims management)
• Excellent written and verbal communication skills, with the confidence to deal with senior professionals such as doctors, lawyers and claims managers
• Highly organised, with strong attention to detail and the ability to manage multiple cases and deadlines
• Sound judgement and a strong commitment to confidentiality when handling sensitive personal and medical information
• A proactive, solutions-focused approach and a genuine care for client service
• Confident using computer systems, with experience in a CRM or case management system an advantage

Why join ASH?

• Hybrid working arrangement, with a Melbourne office base
• A varied and meaningful role at the intersection of health, law and insurance
• Supportive, collaborative team culture
• Training and development in medicolegal processes
• Opportunities to grow with a business that is expanding nationally