Customer Service Consultant

Medicolegal Assessments Group; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Medicolegal Assessments Group is seeking a proactive Customer Service Team Member to support client enquiries, bookings and day-to-day communication with law firms, insurers and medical specialists in its Sydney CBD or Melbourne CBD offices.

You will handle bookings, respond to queries, maintain records, and coordinate with the Client Solutions team to deliver high-quality service while upholding confidentiality and professional standards.

Qualifications

• Experience in a customer service, call centre, bookings or client-facing administrative role.
• Excellent written and verbal English communication skills.
• Experience in a medical, medico-legal, legal or insurance environment.
• Ability to work autonomously and in a team.
• Professional, reliable and approachable manner.

Responsibilities

• Act as a key point of contact for clients, law firms, insurers and specialists via phone and email
• Manage bookings and appointment coordination for medico-legal assessments
• Respond to and resolve client and stakeholder queries accurately and promptly
• Maintain records and update database/practice management systems
• Collaborate with team and leaders to support client solutions and operations

Skills

English communication

Critical thinking

Tech-savvy

CRM experience

Bookings admin

Independent worker

Tools

Microsoft Office

CRM systems

Job description

Medicolegal Assessments Group – Sydney CBD NSW

MedicoLegal Assessments Group (MAG) is a trusted, long-standing leader in the Australian medico-legal industry. Working with a wide network of medical specialists, insurers and legal professionals, MAG provides expert administrative support and high-quality reporting services across a broad range of medico-legal matters. MAG's reputation is built on strong relationships, clinical credibility, and service excellence.

As MAG continues to evolve and grow, this is an exciting time to join the business. With a strong focus on expansion, operational excellence, and innovation, you'll have the opportunity to contribute to meaningful improvements while building your career within a supportive and growing organisation.

About the Role

We are seeking a proactive and personable Customer Service Team Member to join our Sydney CBD or Melbourne CBD office. This is a varied, hands-on role involving client enquiries, appointment coordination, booking management and day-to-day communication with law firms, insurers and medical specialists.

As a key point of contact for our clients and stakeholders, you will be responsible for providing prompt, accurate and professional service while ensuring bookings and enquiries are managed efficiently.

Reporting to the Customer Service Team Leader and Operations Manager, you will receive ongoing support to develop your knowledge of the medico-legal industry and contribute to MAG's continued growth.

Key Responsibilities

Act as a key point of contact for clients, law firms, insurers and specialists via phone and email

Manage bookings and appointment coordination for medico-legal assessments

Respond to and resolve client and stakeholder queries accurately and in a timely manner

Maintain accurate records and update database/practice management systems

Liaise confidently and professionally with medical specialist, law firm and insurer contacts

Use sound judgement and critical thinking to problem-solve and escalation appropriately

Work autonomously to manage your own workload while collaborating closely with your team

Build and maintain knowledge of the accreditations and schemes relevant to the medico-legal industry

Identify and flag opportunities for process improvement

Maintain confidentiality and professionalism when handling sensitive information

Support the Client Solutions team and broader business with ad hoc tasks as required

About You

Excellent written and verbal English communication skills

Confident and professional phone manner

Strong critical thinking and problem-solving ability, with sound judgement under pressure

Comfortable working autonomously as well as part of a team

Open to change and adaptable as processes and business requirements evolve

Highly organised, with the ability to prioritise and multitask

Proactive and solutions-focused, with a genuine customer service mindset

Tech-savvy, with proficiency in Microsoft Office and exposure to CRM or practice management systems

Understands or eager to learn, the accreditations and industry knowledge needed to work confidently in the medico-legal industry

Experience in a customer service, call centre, bookings or client-facing administrative role

Strong communication skills, both written and verbal

Ability to resolve issues in a timely and professional manner

Ability to manage competing priorities and adapt to a changing workload

Ability to work independently and use initiative

Professional, reliable and approachable manner

Ability to maintain confidentiality and discretion

Experience in a medical, medico-legal, legal or insurance environment

Exposure to bookings, scheduling or database management systems

Existing familiarity with relevant medico-legal industry schemes

Experience supporting multiple external stakeholders

Why Join MAG?

Be part of a growing organisation

Opportunity for immediate start

Work closely with an experienced Team Leader and Operations Manager

Genuine career progression opportunities within client solutions, operations or coordination

Supportive, collaborative and professional team environment

Based in a Sydney CBD or Melbourne CBD office