Medical Secretary

Mars Recruitment; Burwood; On-site; AUD 70,000 - 80,000; Full time

Job summary

Mars Recruitment in Australia is seeking an organised Mandarin-speaking Medical Secretary to support a Specialist Doctor and ensure patients feel informed and cared for throughout their treatment journey. This role blends specialist practice administration with patient coordination.

You will be a trusted point of contact for patients while working closely with doctors and nurses to keep appointments, communication and pre-treatment preparations running smoothly.

Qualifications

• Fluent Mandarin required.
• Strong administration and customer service skills with attention to detail.
• Experience in medical practice or allied health setting would be highly regarded.

Responsibilities

• Manage appointments, patient enquiries and day-to-day administration for an allocated Specialist.
• Welcome patients and guide them through registration and pre-treatment requirements.
• Coordinate communication between patients and clinical teams.
• Maintain accurate patient records, consent documentation and correspondence.
• Resolve scheduling or administrative issues promptly, escalating concerns when needed.
• Handle sensitive conversations with empathy, discretion and professionalism.

Skills

Mandarin speaking

Administration

Customer service

Attention to detail

Communication

Tools

Patient management systems

Job description

We are seeking an organised Mandarin speaking Medical Secretary to support a Specialist Doctor and help patients feel informed and cared for throughout their treatment journey.

This role combines specialist practice administration with patient coordination. You’ll be a trusted point of contact for patients while working closely with doctors and nurses to keep appointments, communication and treatment preparations running smoothly.

This is a 4 day a week / 38 hours position. You will need to be fluent in Mandarin.

What you’ll do

Manage appointments, patient enquiries and day-to-day administration for an allocated Specialist.

Welcome patients and guide them through registration and pre-treatment requirements.

Coordinate communication between patients and clinical teams.

Maintain accurate patient records, consent documentation and correspondence.

Resolve scheduling or administrative issues promptly, escalating concerns when needed.

Handle sensitive conversations with empathy, discretion and professionalism.

What you’ll bring

You’ll have strong administration and customer service skills, excellent attention to detail and the ability to manage competing priorities in a busy environment. You’ll be confident communicating with a wide range of people and committed to making every patient interaction supportive and respectful.

Experience in a medical practice or allied health setting would be highly regarded, as would familiarity with patient management systems. Candidates from other patient facing or service focused environments are also encouraged to apply.