Mandarin-Speaking Medical Receptionist

Eastwood Family Doctors; Sydney; On-site; AUD 52,000 - 64,000; Part time

Benefits offered by this job

Flexible Employment

Training & Development

Competitive Remuneration

Career Development

Meaningful Work

Convenient Location

Job summary

Eastwood Family Doctors is a growing, community-focused general practice in Eastwood, NSW, seeking a Mandarin-speaking Medical Receptionist to join our team. The role supports patients, handles bookings and billing, and helps maintain efficient clinic operations.

Training will be provided for the right candidate, with both part-time and full-time options discussed. We value a friendly, proactive person who can communicate clearly in Mandarin and English, deliver excellent customer service, and

Qualifications

• Fluent Mandarin Chinese and English – essential for patient interactions.
• Strong interpersonal and customer service abilities with a friendly, caring approach.
• Excellent organisational skills with attention to detail.
• Ability to multitask and stay calm in a busy clinic environment.
• Reliable, punctual and professional with a proactive attitude.

Responsibilities

• Greet patients warmly and manage reception with professionalism.
• Assist patients with enquiries and facilitate clear communication.
• Coordinate appointment bookings, cancellations and scheduling.
• Answer phone calls, take messages and direct inquiries appropriately.
• Process Medicare claims, patient payments and billing enquiries.
• Maintain accurate patient records and ensure confidentiality.
• Liaise with doctors, nurses and other healthcare staff.
• Support daily administrative tasks to keep the practice running smoothly.
• Uphold privacy requirements and data protection standards.

Skills

Mandarin Chinese

English

Customer service

Organisational skills

Multitasking

Tools

Medicare billing software

Practice management software

Job description

Join Our Friendly & Supportive Team!

Eastwood Family Doctors is a growing, community-focused general practice dedicated to providing high-quality, compassionate healthcare to patients in Eastwood and surrounding areas.

We pride ourselves on creating a welcoming, professional and culturally inclusive environment where both patients and staff feel valued and supported.

With a large Mandarin-speaking patient community, we are looking for a friendly and enthusiastic team member who is passionate about helping people and making a positive difference in our patients’ healthcare experiences.

About the Role

We are seeking a friendly, motivated and organised Mandarin-Speaking Medical Receptionist to join our growing team.

Both part-time and full-time opportunities are available, with working arrangements to be discussed with the successful candidate.

As the first point of contact for our patients, you will play an important role in creating a positive patient experience and ensuring the smooth day-to-day operation of our practice.

Your Mandarin language skills will be essential in supporting our patients, facilitating clear communication and helping them feel comfortable and understood when accessing healthcare.

Previous medical reception experience is highly regarded. However, we also welcome enthusiastic candidates with customer service or administrative experience who are eager to learn. Training and ongoing support will be provided to the right candidate.

Key Responsibilities

• Welcoming patients with warmth, professionalism and courtesy.
• Assisting patients with enquiries and facilitating effective communication.
• Managing appointment bookings, cancellations and patient scheduling.
• Answering incoming phone calls, handling enquiries and directing calls appropriately.
• Processing Medicare claims, patient payments and billing enquiries.
• Maintaining accurate and up-to-date patient records.
• Liaising with doctors, nurses and other healthcare professionals.
• Supporting daily administrative tasks to ensure the efficient operation of the practice.
• Maintaining patient confidentiality and adhering to privacy requirements.

What We’re Looking For

Essential Requirements:

• Fluent Mandarin Chinese and English – essential. You must be confident communicating with patients in both languages, particularly in spoken communication.
• Excellent interpersonal and customer service skills with a friendly, caring and patient-focused attitude.
• Strong organisational skills and attention to detail.
• Ability to multitask and remain calm in a busy environment.
• Reliable, punctual and professional, with a positive and proactive attitude.
• Comfortable using computers and willing to learn new software.

Highly Desirable:

• Previous medical reception or healthcare administration experience.
• Familiarity with medical practice management software and Medicare billing.
• Experience in customer service, administration or other patient-facing roles.

New to Medical Reception?

No previous medical reception experience? That’s okay! We welcome applications from enthusiastic candidates who have a positive attitude, strong communication skills and a willingness to learn. Comprehensive on-the-job training and support will be provided.

What We Offer

• Flexible Employment: Both part-time and full-time opportunities available.
• Supportive Team Environment: Work alongside a friendly team of doctors, nurses and reception colleagues.
• Training & Development: On-the-job training and ongoing support to help you build confidence and develop your skills.
• Competitive Remuneration: Salary commensurate with experience and skills.
• Career Development: Opportunities to gain valuable experience in healthcare administration and general practice.
• Meaningful Work: Make a genuine difference by helping our local Mandarin-speaking community access quality healthcare.
• Convenient Location: Based in Eastwood, close to public transport and local amenities.

Employment Details

• Position: Medical Receptionist
• Employment Type: Part-Time or Full-Time
• Location: Eastwood, NSW 2122
• Language Requirement: Fluent Mandarin and English – Essential
• Experience: Medical reception experience preferred, but not essential