Medical Receptionist: Patient Care & Admin

Victoria Harbour Medical Centre; Melbourne; On-site; AUD 48,000 - 60,000; Full time

Job summary

Victoria Harbour Medical Centre in Melbourne is seeking a dedicated Medical Receptionist to manage front-desk operations and deliver exceptional patient care. You will handle appointments, patient records, billing, and general admin in a busy clinical environment.

The role requires strong communication, organisational skills, and the ability to work both independently and as part of a team, with a focus on patient privacy and accuracy. Training on practice systems will be provided.

Qualifications

• Administration Qualification or equivalent.
• Excellent verbal and written communication.
• Previous reception or administration experience.
• Best Practice or similar medical software experience.
• Medicare billing knowledge.
• Medical terminology knowledge.

Responsibilities

• Open and close the practice in accordance with procedures.
• Greet patients and visitors in a courteous, professional and welcoming manner.
• Answer incoming telephone calls promptly and efficiently.
• Schedule and manage patient appointments.
• Process patient invoices, receipts and Medicare bulk billing.
• Register new patients and maintain accurate patient records.
• Refer clinical enquiries and test result requests appropriately.
• Maintain confidentiality of all patient and practice information.
• Ensure the reception area remains professional, tidy and welcoming.
• Provide administrative support to doctors and nurses as required.

Skills

Verbal communication

Written communication

Organisational skills

Time management

Attention to detail

Professional presentation

Multitasking

Independent & team work

Customer service

Medical software experience

Medicare billing knowledge

Medical terminology knowledge

Education

Administration Qualification

Tools

Best Practice or similar medical software

Job description

Victoria Harbour Medical Centre in Melbourne is seeking a dedicated Medical Receptionist to manage front-desk operations and deliver exceptional patient care. You will handle appointments, patient records, billing, and general admin in a busy clinical environment.

The role requires strong communication, organisational skills, and the ability to work both independently and as part of a team, with a focus on patient privacy and accuracy. Training on practice systems will be provided.