Medical Receptionist

Centreway Medical Centre; Melbourne; On-site; AUD 45,000 - 60,000; Part time

Job summary

Centreway Medical Centre in Keilor East VIC 3033 is seeking a friendly Medical Receptionist on a casual basis. You will be the first point of contact for patients and a key member of the healthcare administration team, helping ensure the clinic runs smoothly.

You will greet patients, manage registrations and appointments, handle calls, and support clinicians while maintaining confidentiality and high service standards.

Qualifications

• Experience as a medical receptionist or healthcare administration is desirable.
• Strong communication and interpersonal skills for interactions with patients, staff and stakeholders.
• Proficiency with reception software and electronic health record systems (EHR).
• Excellent organisational ability to manage multiple tasks in a busy clinic.

Responsibilities

• Greeting patients warmly and managing patient arrivals and departures.
• Schedule and confirm appointments using the booking system; handle changes or cancellations.
• Answer telephone enquiries and direct calls to staff as needed.
• Process registrations and update patient records accurately.
• Manage patient documents and ensure confidentiality per privacy regulations.
• Keep reception area clean, welcoming and well-stocked with materials.
• Provide general administrative support to clinicians and staff.
• Handle patient inquiries about services, fees and procedures professionally.

Skills

Communication skills

Interpersonal skills

Organisational skills

Reception software

EHR systems

Microsoft Office

Privacy regulations

Reliability

Teamwork

Professional appearance

First Aid (cert.)

Tools

Reception software

EHR systems

Practice management systems

Job description

Centreway Medical Centre is seeking a friendly and organised Medical Receptionist to join our team on a casual basis. This is an essential front-line position located in Keilor East VIC 3033, where you will be the first point of contact for our patients and a vital member of our healthcare administration team. As a Medical Receptionist, you will play a crucial role in ensuring our clinic runs smoothly, providing excellent customer service, and supporting the medical staff in delivering quality patient care. This casual role offers flexibility whilst allowing you to make a meaningful contribution to our practice.

What you'll be doing

• Greeting patients in a warm and professional manner, managing patient arrivals and departures
• Scheduling and confirming patient appointments using our booking system, and managing appointment changes or cancellations
• Answering telephone enquiries and directing calls to appropriate staff members
• Processing patient registrations and updating patient records with accurate information
• Managing patient documentation, including filing medical records and ensuring confidentiality in accordance with privacy regulations
• Maintaining reception area cleanliness and ensuring waiting areas are welcoming and well-stocked with necessary materials
• Providing general administrative support to medical practitioners and clinical staff as required
• Handling patient enquiries regarding services, fees, and medical procedures in a professional and empathetic manner

What we’re looking for

• Previous experience as a medical receptionist or in a similar healthcare administration role is highly desirable
• Strong communication and interpersonal skills with the ability to interact professionally with patients, staff, and external stakeholders
• Excellent organisational skills with the ability to manage multiple tasks and priorities in a busy environment
• Proficiency in using reception software and electronic health record (EHR) systems
• Competent computer skills, including Microsoft Office applications and practice management systems
• Sound knowledge of privacy regulations and medical confidentiality requirements
• A professional appearance and courteous telephone manner
• Reliability, accuracy, and attention to detail in administrative tasks
• The ability to work effectively both independently and as part of a team
• Current Working with Children Check (or willingness to obtain one) is beneficial
• First Aid Certificate or willingness to obtain one is desirable

What we offer

At Centreway Medical Centre, we value our staff and offer a supportive working environment where your contributions are recognised. As a casual employee, you will enjoy flexibility in scheduling whilst being part of a professional healthcare team. We provide a welcoming workplace culture, opportunities to develop your skills in medical administration, and the satisfaction of supporting quality patient care. You will work alongside experienced medical professionals and have access to ongoing training to enhance your knowledge of healthcare practices and procedures.

About us

Centreway Medical Centre is a committed healthcare provider in the Keilor East community, dedicated to delivering comprehensive medical services and exceptional patient care. Our practice brings together skilled medical professionals and a supportive team to ensure patients receive high-quality healthcare in a friendly and professional environment. We pride ourselves on our patient-focused approach, our commitment to excellence, and our role as a trusted health service provider in our local area.