Medical Receptionist Part/ Full time

Sunraysia Podiatry Services; Mildura; On-site; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Flexible hours

Professional development opportunities

Job summary

Sunraysia Podiatry Services in Mildura, Victoria is seeking a friendly Medical Receptionist to join our team. This role offers flexibility between part-time and full-time hours, and you will be the first point of contact for patients, managing appointments, registrations and general administrative duties.

You should have excellent communication, strong organisational skills, and experience with practice management software.

Qualifications

• Excellent communication skills and ability to interact with diverse patients.
• Strong organisation and time management to juggle tasks.
• Proficiency with practice management software and willingness to learn.
• Professional telephone etiquette and patient-centred approach.
• Attention to detail and accurate record-keeping.
• Understanding of patient confidentiality and privacy regulations.
• Able to work independently and in a team.

Responsibilities

• Greet patients warmly and manage reception duties.
• Coordinate appointment scheduling, bookings, and rescheduling.
• Process registrations and maintain patient records.
• Handle inquiries via phone, email and in person.
• Process payments and invoices, maintain financial records.
• Perform general admin tasks and maintain an orderly reception area.
• Support clinical staff with admin tasks to ensure smooth operations.
• Ensure confidentiality and privacy compliance.
• Maintain reminders and follow-up communications.
• Assist with basic instrument processing and sterilisation as needed.

Skills

Communication

Organisational skills

Computer systems

Telephone etiquette

Attention to detail

Confidentiality

Teamwork

Reliability

Punctuality

Education

Reception/Medical administration qualification or training

Tools

Practice management software

Job description

We are seeking a friendly and easy going Medical Receptionist to join our team at Sunraysia Podiatry Services in Mildura, Victoria. This position offers flexibility between part-time and full-time hours depending on your availability and our operational needs. As the first point of contact for our patients, you will play a crucial role in ensuring a smooth, welcoming experience whilst managing the administrative operations of our practice.

Key Responsibilities

• Greeting and welcoming patients in a friendly, professional and courteous manner
• Managing appointment scheduling, confirming bookings and rescheduling where necessary
• Processing patient registrations and maintaining accurate, up-to-date patient records
• Handling patient inquiries via telephone, email and in person with professionalism and efficiency
• Processing payments, managing invoices and maintaining financial records in accordance with practice procedures
• Performing general administrative duties including filing, data entry and correspondence
• Ensuring compliance with patient confidentiality and privacy regulations
• Supporting clinical staff with administrative tasks to facilitate smooth operations
• Maintaining reception area cleanliness and organisation
• Managing appointment reminders and follow-up communications
• Basic instrument processing and sterilization duties

What we're looking for

• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse patients and staff members
• Strong organisational and time management abilities to manage multiple tasks and priorities effectively
• Proficiency in using computer systems and practice management software; willingness to learn new systems
• Professional telephone etiquette and a friendly, patient-centred approach
• Attention to detail and accuracy in record-keeping and data entry
• Understanding of patient confidentiality, privacy legislation and medical administration protocols
• Ability to work independently and as part of a collaborative team
• Reliability, punctuality and a positive, professional attitude
• Proven experience working as a medical receptionist, receptionist or in a similar administrative healthcare role is desirable but not essential
• Desirable: Experience in a podiatry or allied health practice
• Desirable: Completion of a reception or medical administration qualification or relevant training

What we offer

At Sunraysia Podiatry Services, we are committed to supporting our employees and creating a positive workplace culture. We offer a competitive remuneration package and flexibility to accommodate part-time or full-time arrangements based on your preferences and circumstances. We are also happy to consider students undertaking gap years .

We provide ongoing professional development opportunities to enhance your skills and career progression within the healthcare sector. Our team works in a supportive environment where your contributions are valued and recognised. We encourage a healthy work-life balance and provide a respectful workplace with opportunities for growth and development.