Medical Receptionist

Doctors&Co; Violet Town; On-site; AUD 50,000 - 60,000; Part time

Job summary

Doctors and Co. at Armstrong Creek Doctors in Victoria is seeking a friendly, organized Medical Receptionist to join our clinic.

You will greet patients, check in, answer questions, manage co-pays, and schedule appointments while maintaining confidential records in a clean, welcoming environment. Ideal candidates have at least 1 year of medical reception experience, familiarity with BEST PRACTICE/MEDICAL DIRECTOR, strong communication and multitasking skills, and a commitment to quality patient

Qualifications

• At least 1 year experience as a Medical Receptionist in a medical practice is required.
• Experience with medical software (BEST PRACTICE/MEDICAL DIRECTOR) preferred.
• Strong organisational and communication skills; able to multitask in a fast-paced environment.

Responsibilities

• Open and close clinic per procedure.
• Greet patients and callers professionally.
• Make appointments and manage scheduling.
• Process patient payments and invoices.
• Maintain confidential patient records and filing.
• Answer internal emails and handle recalls.

Skills

Teamwork

Organisational skills

Multitasking

Communication

Customer service

Problem solving

Tools

Best Practice / Medical Director

Job description

About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs.

As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at Armstrong Creek Doctors is driven by a shared commitment to excellence and innovation in the medical field.

Role Overview

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Armstrong Creek Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Key Responsibilities

• Open and Close clinic as per set procedure
• Greet patients and other callers in a professional and courteous manner
• Make appointments for patients
• Ensure medical records are managed confidentially and efficiently
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
• Attend to patient enquiries
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Selection Criteria

• Demonstrated ability to work in a team
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
• Demonstrated strong organisational and problem solving skills
• Demonstrated ability to work in a fast paced environment, including multitasking
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
• Demonstrated commitment to quality patient service
• At least 1 year experience as a Medical Receptionist in a medical practice is required

In addition, the candidate must also provide the following

• Current Police Check
• Current Working with Children clearance
• Current First Aid/CPR certificate
• Immunisation Record
• Driving Licence/ Photo ID

GP clinic experience is required.

Expected Start Date: as soon as possible.

Job Types: Part-Time/Full-Time

Salary: Remuneration will be negotiable based on experience.