Medical Receptionist: Genie-Savvy Scheduling Pro

Dr AJ Kemp; Ballarat; On-site; AUD 55,000 - 65,000; Full time

Job summary

Dr AJ Kemp is seeking an administrative assistant to support a medical office in Ballarat. The role involves greeting patients warmly, preparing for consultations, and handling calls with professionalism.

The successful applicant will manage bookings, schedule hospital procedures, and maintain patient accounts with high accuracy while protecting privacy and confidentiality at all times.

Qualifications

• Must protect patient privacy and confidentiality.
• Competent with medical software Genie.
• Outstanding organisational skills with high accuracy and attention to detail.
• Ability to multi-task, stay calm and prioritise in high pressure situations.
• Provide a professional, warm welcome and service to patients.
• Prepare for consulting sessions and answer calls professionally.
• Schedule and confirm patient bookings and hospital bookings/procedures.
• Maintain accounts for new and existing patients.

Responsibilities

• Provide a professional warm welcome and service to patients.
• Prepare for consulting sessions and manage schedules.
• Professionally answer incoming calls and respond to inquiries.
• Confirm and make patient bookings and hospital bookings.
• Maintain accounts for new and existing patients; ensure data accuracy.

Skills

Organisational skills

Multi-tasking

Calm under pressure

Privacy and confidentiality

Phone handling

Booking management

Customer service

Tools

Genie

Job description

Dr AJ Kemp is seeking an administrative assistant to support a medical office in Ballarat. The role involves greeting patients warmly, preparing for consultations, and handling calls with professionalism.

The successful applicant will manage bookings, schedule hospital procedures, and maintain patient accounts with high accuracy while protecting privacy and confidentiality at all times.