Specialist Medical Receptionist

Dr AJ Kemp; Ballarat; Sur place; AUD 55 000 - 65 000; Plein temps

Résumé du poste

Dr AJ Kemp is seeking an administrative assistant to support a medical office in Ballarat. The role involves greeting patients warmly, preparing for consultations, and handling calls with professionalism.

The successful applicant will manage bookings, schedule hospital procedures, and maintain patient accounts with high accuracy while protecting privacy and confidentiality at all times.

Qualifications

• Must protect patient privacy and confidentiality.
• Competent with medical software Genie.
• Outstanding organisational skills with high accuracy and attention to detail.
• Ability to multi-task, stay calm and prioritise in high pressure situations.
• Provide a professional, warm welcome and service to patients.
• Prepare for consulting sessions and answer calls professionally.
• Schedule and confirm patient bookings and hospital bookings/procedures.
• Maintain accounts for new and existing patients.

Responsabilités

• Provide a professional warm welcome and service to patients.
• Prepare for consulting sessions and manage schedules.
• Professionally answer incoming calls and respond to inquiries.
• Confirm and make patient bookings and hospital bookings.
• Maintain accounts for new and existing patients; ensure data accuracy.

Connaissances

Organisational skills

Multi-tasking

Calm under pressure

Privacy and confidentiality

Phone handling

Booking management

Customer service

Outils

Genie

Description du poste

Successful applicant will be responsible for administrativeduties including but not limited to:

Providing aprofessional warm welcome andservice to patients

Preparing for consulting sessions

Professionally answer/respondto incoming calls

Confirming and makingpatient bookings

Account maintenance for new and existing patients

Scheduling hospitalbookings and procedures

Successful applicants ideally must have:

Respect within the officeand be able to protect strictpatient privacy and confidentiality procedures/policies

Be competent with medical software, specifically Genie

Outstanding organisational skills withhigh degree of accuracy and attention to detail

Ability to multi-task, stay calm and prioritise in high pressure situations