Medical Receptionist

Ballarat Surgicentre; Ballarat; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Flexible shifts

Casual position

Job summary

Ballarat Surgicentre is seeking an experienced receptionist to join its friendly, supportive team in Ballarat. This is an ongoing casual position for 2 days per week, with hours Monday to Friday and shifts starting at 8 am.

The role involves greeting patients, managing appointment lists, processing claims and maintaining records. The successful candidate will have medical reception experience, a customer service focus, strong organisational and communication skills, and excellent IT literacy.

Qualifications

• Previous medical reception experience is desirable.
• Strong customer service focus with a courteous, caring manner.
• Excellent organisational, time management and prioritisation skills.
• Strong verbal and written communication.
• Friendly, professional telephone manner and attention to billing details.

Responsibilities

• Greeting patients and answering the telephone professionally.
• Managing Specialist Consultation and Surgical Appointment Lists.
• Processing of patient consultation claims.
• Preparation of Hospital Admission paperwork.
• Creating and maintaining patient records.
• Carrying out general office and administration duties.

Skills

Customer service

Excellent communication

Organisational skills

Telephone manner

Multitasking

Confidentiality

IT literacy

Job description

The Ballarat Surgicentre is looking for an experienced receptionist to join its friendly, supportive, and dedicated team of professionals.

This will be an ongoing casual position for 2 days per week.

Tasks and Responsibilities include but are not limited to:

• General reception duties which involve greeting patients and answering the telephone in a courteous and professional manner.
• Management of Specialists Consultation and Surgical Appointment Lists
• Processing of patient consultation claims.
• Preparation of Hospital Admission paperwork
• Creating and maintaining patient records
• Carrying out General office and administration duties

The Successful candidate will have:

• Previous medical reception experience is highly desirable.
• A genuine Customer service focus and confident, caring, and professional manner.
• Possess Excellent organisational, time management and prioritisation skills.
• Strong verbal and written communication.
• Possess friendly and professional telephone manner.
• Critical attention to detail in processing billing
• The ability to multi-task - prioritising patient care and work calmly in a busy yet rewarding environment.
• Strong commitment to protecting patients’ rights by maintaining confidentiality.
• Excellent computer and IT literacy

Operational Hours

Monday to Friday

** Please note flexibility with shifts is required, there are variable start times during the day, with the first shift starting at 8 am. Shifts are 8 hours per day.

Note: We post the roster a minimum of 6 weeks in advance to assist with planning and supporting a work life balance.

Hourly Rate

Negotiable based on experience.

This position will suit a student who is looking to work a couple of days per week whilst completing their studies.