Administration Manager | Growing General Practice | Merewether, Newcastle

Family Circle Medical Practice; Newcastle; On-site; AUD 43,000 - 62,000; Full time

Job summary

Family Circle Medical Practice in Merewether is seeking an Administration Manager to oversee the day-to-day administrative operations and lead the reception and administration team. The role involves improving processes, managing staff performance, scheduling rosters, and ensuring high standards of patient service and confidentiality.

You will work closely with doctors and management, develop a positive workplace culture, and help grow the practice as part of the Family Circle group, with

Qualifications

• Proven experience in a management or team leadership role.
• Strong people management, communication and interpersonal skills.
• Excellent organisation and the ability to manage competing priorities.
• Experience improving processes, implementing procedures and managing staff performance.
• Strong computer literacy and the ability to learn new systems.
• A professional, patient-focused approach and a commitment to teamwork and accountability.

Responsibilities

• Lead, mentor and develop the reception and administration team.
• Oversee daily operations, appointment management, billing and reception workflows.
• Coordinate staff rosters, leave, recruitment, onboarding and training.
• Support staff performance through clear communication, guidance and constructive feedback.
• Develop and improve administrative systems, procedures and operational efficiency.
• Maintain high standards of patient service, confidentiality and professionalism.
• Resolve administrative concerns and work collaboratively with doctors, nurses and management.
• Provide hands-on reception and administrative support when required.

Skills

People management

Communication

Organisational skills

Process improvement

Systems aptitude

Patient-focused service

Team leadership

Job description

Administration Manager | Growing General Practice | Merewether, Newcastle

Family Circle Medical Practice - Merewether NSW

Reporting to the General Manager and Business Manager, you will oversee the day-to-day administrative operations of the practice, leading a team that delivers efficient, professional and welcoming service to our patients. This is a hands-on leadership role offering the opportunity to develop your team, improve processes and build a positive workplace culture, with ongoing support from experienced management and our sister practice.

Key responsibilities

Lead, mentor and develop the reception and administration team.

Oversee daily operations, appointment management, billing and reception workflows.

Coordinate staff rosters, leave, recruitment, onboarding and training.

Support staff performance through clear communication, guidance and constructive feedback.

Develop and improve administrative systems, procedures and operational efficiency.

Maintain high standards of patient service, confidentiality and professionalism.

Resolve administrative concerns and work collaboratively with doctors, nurses and management.

Provide hands-on reception and administrative support when required.

About you

Proven experience in a management or team leadership role.

Strong people management, communication and interpersonal skills.

Excellent organisation and the ability to manage competing priorities.

Experience improving processes, implementing procedures and managing staff performance.

Strong computer literacy and the ability to learn new systems.

A professional, patient-focused approach and a commitment to teamwork and accountability.

About us

Merewether Family Practice is an established general practice with a loyal patient community and a dedicated team of experienced medical practitioners. Now part of the Family Circle group, we are entering an exciting period of growth and transformation. With a complete refurbishment underway, we are expanding from four to eight consultation rooms and growing our administrative team. Working closely with our established sister practice, Family Circle Medical Practice, we benefit from experienced leadership, proven systems and a collaborative approach to delivering high-quality, patient-centred care.

Permanent, full-time employment at $38 per hour plus superannuation.

The opportunity to lead a growing team in an expanding, refurbished practice.

Support from experienced senior management and an established sister practice.

The opportunity to improve systems, develop staff and shape our workplace culture.

A collaborative environment that values professionalism, teamwork and mutual respect.