Medical Receptionist/Administrator Pt Job Id: 2275

DOCTORS SECRETARIAL AGENCY; Melbourne; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Welcoming team environment

Permanent part-time employment

Job summary

Doctors Secretarial Agency is seeking an experienced Medical Administrator/Receptionist to join a busy orthopaedic practice in Windsor. This role covers reception, medical administration and patient coordination in a fast-paced environment with a collaborative team.

You will support the Senior Personal Assistant and help ensure smooth day-to-day running of the consultation rooms. Ideally, you have previous medical reception experience, superb communication, strong organisation, and familiarity

Qualifications

• Previous experience in a medical reception or specialist practice.
• Excellent communication and interpersonal skills.
• Outstanding organisational skills and attention to detail.
• A caring, patient-focused approach.
• The ability to prioritise and multitask efficiently.
• Confidence using medical software (experience with Gentu is highly regarded).
• Knowledge of Medicare and private health billing.
• A commitment to maintaining patient confidentiality.
• The ability to work independently while contributing to a collaborative team.
• Experience with Gentu (or similar).
• Experience using Lyrebird or medical dictation software.
• Previous orthopaedic or specialist consulting experience.

Responsibilities

• Greeting patients and providing a warm, professional first impression.
• Managing appointments, waitlists and consulting schedules.
• Answering telephone enquiries and responding to emails.
• Processing referrals and registering new patients.
• Preparing clinic files and ensuring all imaging and clinical documentation is available for consultations.
• Managing patient accounts, Medicare and private billing.
• Uploading clinical correspondence and reports into Gentu.
• Generating clinic letters using Lyrebird.
• Liaising with hospitals, imaging providers, GPs and allied health professionals.
• Assisting with document management, scanning, filing and general administrative duties.
• Supporting the Senior Personal Assistant with the daily running of the practice.

Job description

• MEDICAL ADMINISTRATION / RECEPTIONIST
• PERMANENT PART-TIME (3 Days per Week) TUESDAY TO THURSDAY
• JOIN A FRIENDLY AND PROFESSIONAL SPECIALIST PRACTICE

We are seeking an experienced, organised and compassionate Medical Administrator / Medical Receptionist to join a busy orthopaedic specialist practice in Windsor.

This is an excellent opportunity to become part of a small, supportive team where patient care is our priority. Working alongside a delightful Senior Personal Assistant, you will play an important role in ensuring the smooth day-to-day operation of our consulting rooms while providing exceptional service to patients throughout their treatment journey.

About the role:

This varied position includes reception, medical administration, patient coordination and clinical support. Your responsibilities will include:

• Greeting patients and providing a warm, professional first impression.
• Managing appointments, waitlists and consulting schedules.
• Answering telephone enquiries and responding to emails.
• Processing referrals and registering new patients.
• Preparing clinic files and ensuring all imaging and clinical documentation is available for consultations.
• Managing patient accounts, Medicare and private billing.
• Uploading clinical correspondence and reports into Gentu.
• Generating clinic letters using Lyrebird.
• Liaising with hospitals, imaging providers, GPs and allied health professionals.
• Assisting with document management, scanning, filing and general administrative duties.
• Supporting the Senior Personal Assistant with the daily running of the practice.

About You:

You are a positive, reliable and highly organised professional who enjoys working in a fast-paced specialist medical environment.

Ideally, you will have:

• Previous experience in a medical reception or specialist practice.
• Excellent communication and interpersonal skills.
• Outstanding organisational skills and attention to detail.
• A caring, patient-focused approach.
• The ability to prioritise and multitask efficiently.
• Confidence using medical software (experience with Gentu is highly regarded).
• Knowledge of Medicare and private health billing.
• A commitment to maintaining patient confidentiality.
• The ability to work independently while contributing to a collaborative team.

Desirable:

• Experience with Gentu (or similar).
• Experience using Lyrebird or medical dictation software.
• Previous orthopaedic or specialist consulting experience.

What’s on Offer:

• A welcoming and supportive team environment.
• A varied and rewarding role with patient interaction and administration
• Permanent part-time employment (3 days per week).