Experienced Medical Receptionist

Northside Eye Specialists; Brisbane; On-site; AUD 30,000 - 47,000; Part time

Job summary

Northside Eye Specialists in Chermside, Brisbane, is seeking an experienced Medical Receptionist to join on a permanent part-time basis. You will interact daily with patients and clinical staff.

The role requires Medicare and DVA billing knowledge, strong phone and scheduling skills, and Genie practice management experience. You’ll deliver exceptional patient service in a busy ophthalmology clinic.

Qualifications

• Minimum 3 years continuous experience in medical reception.
• Recent Genie practice management software experience.
• Ophthalmology experience preferred, other medical backgrounds welcome.

Responsibilities

• General medical reception and administration duties.
• Managing a high volume of incoming telephone calls.
• Patient appointment scheduling and management.
• Surgical bookings and coordination across multiple hospitals.
• Medicare and DVA billing and processing.
• Referral management and triage.
• Managing incoming and outgoing correspondence and emails.
• Provide a professional, friendly patient experience throughout their journey.

Skills

Medical reception experience

Customer service oriented

Communication skills

Multitasking

Education

3+ years medical reception experience

Tools

Genie practice management

Job description

An exciting opportunity is available for an experienced Medical Receptionist to join our established and highly regarded ophthalmology practice in Chermside on a permanent part-time basis.

We are looking for a positive, motivated and personable team player who takes pride in delivering exceptional patient service. You will be joining a busy, professional practice where teamwork, communication and a genuine commitment to patient care are highly valued.

About You

• A minimum of 3 years’ continuous experience in medical reception.
• Recent and consistent experience using Genie practice management software (within the past 1–3 years). This is highly desirable.
• Ophthalmology experience, which will be highly regarded, although applicants from other medical specialties are welcome to apply.
• A genuine commitment to providing excellent patient service.
• Excellent communication and interpersonal skills.
• The ability to multitask, prioritise and remain organised in a fast-paced environment.
• Confidence working both independently and as part of an established team.
• A sound understanding of Medicare and DVA billing requirements and compliance.

About the Role

Our practice supports five experienced and highly regarded ophthalmic surgeons who operate across multiple hospitals throughout Brisbane.

You will be joining an established reception and clinical assistant team and will interact daily with patients, medical practitioners, hospitals and a range of external stakeholders.

Your responsibilities will include:

• General medical reception and administration duties.
• Managing a high volume of incoming telephone calls.
• Patient appointment scheduling and management.
• Surgical bookings and coordination across multiple hospitals.
• Medicare and DVA billing and processing.
• Referral management and triage.
• Managing incoming and outgoing correspondence and emails.
• Providing a professional, friendly and efficient experience for patients throughout their journey with our practice.

This is a busy role requiring someone who is organised, proactive and confident managing competing priorities while maintaining a high standard of accuracy and patient care.

Flexibility to provide leave coverage when required.