Medical Receptionist & Admin Officer — Growth & Impact

Ochre Health Ltd; Canberra; On-site; AUD 32,000 - 40,000; Full time

Benefits offered by this job

Friendly, supportive team

Full training in systems and processes

Career development opportunities

Meaningful work improving patient care

Job summary

Canberra Allergy, a growing allergy and immunology clinic in Deakin, ACT, seeks a Medical Receptionist / Administration Officer to welcome patients and support the clinical team. You will manage bookings, patient check-in, billing and records, ensuring smooth, on-time operations.

You will handle front-desk duties, triage referrals, send pre-appointment instructions and maintain confidentiality. Training is provided in our systems within a collaborative clinic environment.

Qualifications

• Experience in a customer-facing or administrative role.
• Excellent verbal and written communication with a warm phone manner.
• Strong attention to detail and accuracy with data entry.
• Confident computer skills, including Microsoft Office and email.
• Ability to manage competing priorities in a busy environment.
• Understanding of patient confidentiality and privacy.
• Current ACT WWVP registration or willingness to obtain.

Responsibilities

• Greet patients and families warmly, in person and on the phone, and manage the waiting room.
• Answer phone, email and online enquiries promptly and professionally.
• Check in patients, confirm personal, Medicare and health fund details, and collect consent forms.
• Recognise urgent situations and escalate to nurse or doctor, or call 000.
• Book, reschedule and confirm appointments for consultations and tests.
• Process referrals, triage for doctor review and send pre-appointment instructions.
• Manage the waitlist and fill cancellations to keep clinics full.
• Process fees, Medicare claims and rebates, and handle payments and end-of-day reconciliation.
• Scan, file and update patient records in the practice software; prepare letters.

Skills

Experience in customer-facing or admin

Excellent verbal and written comms

Attention to detail

Computer skills (MS Office & email)

Ability to manage competing priorities

Confidentiality awareness

WWVP registration or willingness

Education

Certificate III/IV in Health Administration or Business Admin

Tools

Best Practice

MedicalDirector

Genie

Clinic to Cloud

Job description

Canberra Allergy, a growing allergy and immunology clinic in Deakin, ACT, seeks a Medical Receptionist / Administration Officer to welcome patients and support the clinical team. You will manage bookings, patient check-in, billing and records, ensuring smooth, on-time operations.

You will handle front-desk duties, triage referrals, send pre-appointment instructions and maintain confidentiality. Training is provided in our systems within a collaborative clinic environment.