Medical Receptionist / Admin Assistant

Cairns Orthopaedic Clinic; Cairns Regional; On-site; AUD 48,000 - 60,000; Full time

Job summary

Cairns Orthopaedic Clinic is seeking a professional, compassionate and highly organised Medical Secretary / Receptionist to join our specialist orthopaedic clinic on a full-time basis. This role is ideal for someone who thrives in a busy clinical environment, values patient care, and takes pride in maintaining confidentiality and professionalism at all times.

As the first point of contact for our patients, you will provide high-level administrative and reception support to patients, medical

Qualifications

• Previous experience in a medical reception or medical administration role (specialist practice experience highly regarded).
• Strong organisational skills and attention to detail.
• A calm, caring and empathetic approach to patient interactions.
• Excellent communication skills.
• Sound computer skills and confidence using practice management software.
• Ability to manage confidential information with discretion.
• Initiative and the ability to work both independently and within a team.

Responsibilities

• Welcoming patients and visitors in a friendly and professional manner.
• Managing appointments and patient enquiries (in person, phone and electronic).
• Processing referrals and explaining clinic fees and billing policies.
• Accurate data entry and maintenance of patient records.
• Handling incoming and outgoing mail and courier arrangements.
• Processing payments and maintaining accurate patient accounts.
• Preparing and typing medical correspondence and documentation.
• Supporting smooth communication between patients, clinicians and staff.
• Managing patient complaints in line with clinic procedures.
• Maintaining strict patient and clinic confidentiality.
• Following workplace health & safety procedures.

Skills

Medical reception

Organisational skills

Communication

Confidentiality

Teamwork

Tools

Practice management software

Job description

Cairns Orthopaedic Clinic (COC) is seeking a professional, compassionate and highly organisedMedical Secretary / Receptionistto join our specialist orthopaedic clinic on afull-time basis.

This role is ideal for someone who thrives in a busy clinical environment, values patient care, and takes pride in maintaining confidentiality and professionalism at all times.

About the Role

As the first point of contact for our patients, you will play a vital role in ensuring the smooth flow of the clinic. You will provide high-level administrative and reception support to patients, medical practitioners and the broader clinic team.

Key Responsibilities

• Welcoming patients and visitors in a friendly and professional manner

• Managing appointments and patient enquiries (in person, phone and electronic)

• Processing referrals and explaining clinic fees and billing policies

• Accurate data entry and maintenance of patient records

• Handling incoming and outgoing mail and courier arrangements

• Processing payments and maintaining accurate patient accounts

• Preparing and typing medical correspondence and documentation

• Supporting smooth communication between patients, clinicians and staff

• Managing patient complaints in line with clinic procedures

• Maintaining strict patient and clinic confidentiality

• Following workplace health & safety procedures

About You

You will demonstrate:

• Previous experience in a medical reception or medical administration role (specialist practice experience highly regarded)

• Strong organisational skills and attention to detail

• A calm, caring and empathetic approach to patient interactions

• Excellent communication skills

• Sound computer skills and confidence using practice management software

• Ability to manage confidential information with discretion

• Initiative and the ability to work both independently and within a team

What We Offer

• Supportive and professional team environment

• Modern specialist clinic setting

• Opportunity to work closely with experienced orthopaedic professionals

If you are reliable, compassionate and take pride in delivering exceptional patient service, we would love to hear from you.