Medical Receptionist

TerryWhite Chemmart; Cairns Regional; On-site; AUD 28,000 - 44,000; Part time

Job summary

Cairns Central Medical Centre is seeking a friendly, motivated Part-Time Medical Receptionist to join our patient-focused team. This role offers up to 30 hours per week and is ideal for someone who enjoys delivering exceptional customer service and creating a warm, welcoming experience for every patient.

You will be the first point of contact for patients, providing administrative support, scheduling, and billing, while collaborating with the team at TerryWhite Chemmart Cairns Central to ensure

Qualifications

• Experience in a medical or customer service environment.
• Experience with Best Practice software.
• Confident communicator with strong people skills.
• Able to multitask in a busy environment with accuracy and composure.
• Reliable, proactive, and eager to learn.
• Have computer competency and willingness to use medical software.
• Maintain a warm, patient-centred approach.

Responsibilities

• Greet patients warmly and provide exceptional front-desk service.
• Manage phone enquiries, appointment bookings, and patient check-ins.
• Maintain accurate patient records and handle billing and Medicare processes.
• Assist doctors, nurses, and practice staff with administrative tasks.
• Help maintain a clean, organised, and welcoming practice environment.
• Handle day-to-day reception duties with professionalism and care.

Skills

Customer service

Medical reception

Communication

Multitasking

Computer literacy

Medical software

Patient-centered care

Tools

Best Practice

Job description

Join our Caring Team as our Part-Time Medical Receptionist

Cairns Central Medical Centre is seeking a friendly, motivated, and highly organised Part-Time Medical Receptionist to join our supportive and patient-focused team. This role offers up to 30 hours per week and is ideal for someone who enjoys delivering exceptional customer service and creating a warm, welcoming experience for every patient. If you're passionate about patient care and thrive in a busy healthcare environment, we'd love to hear from you

As our Medical Receptionist, you’ll be the first point of contact for patients and play a key role in ensuring the smooth day-to-day running of the practice. You’ll provide exceptional customer service, deliver accurate and efficient administrative support, and bring a positive, team-focused approach to every interaction. You will also work closely with the dedicated team at the adjoining TerryWhite Chemmart Cairns Central, fostering strong collaboration across both healthcare services.

Key Responsibilities

• Greet patients warmly and provide exceptional front-desk service
• Manage phone enquiries, appointment bookings, and patient check-ins
• Maintain accurate patient records and handle billing and Medicare processes
• Assist doctors, nurses, and practice staff with administrative support
• Help maintain a clean, organised, and welcoming practice environment
• Handle day-to-day reception duties with professionalism and care

We’d love to hear from candidates who:

• Have experience in a medical or customer service environment
• Have experience with Best Practice software
• Are confident communicators with great people skills
• Can multitask in a busy environment with accuracy and composure
• Are reliable, proactive, and eager to learn
• Possess computer competency and a willingness to use medical software
• Bring a warm, patient-centred approach to every interaction

Why Join Us?

• Supportive team that values your contribution
• Opportunities for training and professional development
• Meaningful work that makes a difference in the local community
• Convenient location within Cairns Central
• A welcoming workplace where patients truly appreciate your care

At Cairns Medical Centre we proudly commit to providing a safe and supportive environment for our community of patients and team members. We encourage applications from all candidates, including Aboriginal and Torres Strait Island peoples, the LGBTQI+ community and those with disabilities. You must have the right to live and work in Australia to apply for this job. Should your application be successful you will be contacted via phone or email.