Full-Time Medical Receptionist & Admin Specialist

Cairns Orthopaedic Clinic; Cairns Regional; On-site; AUD 48,000 - 60,000; Full time

Job summary

Cairns Orthopaedic Clinic is seeking a professional, compassionate and highly organised Medical Secretary / Receptionist to join our specialist orthopaedic clinic on a full-time basis. This role is ideal for someone who thrives in a busy clinical environment, values patient care, and takes pride in maintaining confidentiality and professionalism at all times.

As the first point of contact for our patients, you will provide high-level administrative and reception support to patients, medical

Qualifications

• Previous experience in a medical reception or medical administration role (specialist practice experience highly regarded).
• Strong organisational skills and attention to detail.
• A calm, caring and empathetic approach to patient interactions.
• Excellent communication skills.
• Sound computer skills and confidence using practice management software.
• Ability to manage confidential information with discretion.
• Initiative and the ability to work both independently and within a team.

Responsibilities

• Welcoming patients and visitors in a friendly and professional manner.
• Managing appointments and patient enquiries (in person, phone and electronic).
• Processing referrals and explaining clinic fees and billing policies.
• Accurate data entry and maintenance of patient records.
• Handling incoming and outgoing mail and courier arrangements.
• Processing payments and maintaining accurate patient accounts.
• Preparing and typing medical correspondence and documentation.
• Supporting smooth communication between patients, clinicians and staff.
• Managing patient complaints in line with clinic procedures.
• Maintaining strict patient and clinic confidentiality.
• Following workplace health & safety procedures.

Skills

Medical reception

Organisational skills

Communication

Confidentiality

Teamwork

Tools

Practice management software

Job description

Cairns Orthopaedic Clinic is seeking a professional, compassionate and highly organised Medical Secretary / Receptionist to join our specialist orthopaedic clinic on a full-time basis. This role is ideal for someone who thrives in a busy clinical environment, values patient care, and takes pride in maintaining confidentiality and professionalism at all times.

As the first point of contact for our patients, you will provide high-level administrative and reception support to patients, medical