Medical Receptionist

Cairns GP Medical Centre; Cairns Regional; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

Cairns GP Medical Centre – Cairns North QLD is seeking an experienced Medical Receptionist to join our busy general practice. This full-time role requires at least two years of medical receptionist experience and practical experience using Best Practice software.

You will manage calls, bookings and patient enquiries, maintain day-to-day front desk workflow, support patient flow and provider utilisation, and ensure a friendly, efficient reception area for patients and staff.

Qualifications

• At least two years’ experience as a medical receptionist.
• Demonstrated experience using Best Practice software.
• Ability to manage a high volume of calls and competing priorities.
• Excellent interpersonal, verbal and written communication skills.

Responsibilities

• Provide patients with general preparation and billing information for appointments and procedures.
• Provide friendly, professional and efficient reception services to patients, doctors and visitors.
• Manage incoming calls, patient enquiries, appointment bookings and day-to-day front desk workflow
• Support appointment book management, patient flow and provider utilisation
• Respond to patient concerns and escalations calmly, respectfully and in line with practice processes
• Maintain a tidy, organised and welcoming reception area
• Support clear communication between patients, doctors, nurses and administration staff

Skills

Medical receptionist

Interpersonal comms

Phone handling

Tools

Best Practice

Job description

Cairns GP Medical Centre – Cairns North QLD

We are seeking an experienced and patient-focused Medical Receptionist to join the supportive team at Cairns GP Medical Centre in a full-time position. This role is ideal for someone who thrives in a busy general practice environment, delivers excellent service and can confidently manage competing priorities. The successful candidate must have at least two years’ medical reception experience and practical experience using Best Practice software.

Operating Hours: 8:00 am–6:00 pm

Key Responsibilities

• Provide patients with general preparation and billing information for appointments and procedures.
• Provide friendly, professional and efficient reception services to patients, doctors and visitors.
• Manage incoming calls, patient enquiries, appointment bookings and day-to-day front desk workflow
• Support appointment book management, patient flow and provider utilisation
• Respond to patient concerns and escalations calmly, respectfully and in line with practice processes
• Maintain a tidy, organised and welcoming reception area
• Support clear communication between patients, doctors, nurses and administration staff

About You

• At least two years’ experience as a medical receptionist.
• Demonstrated experience using Best Practice software.
• Ability to manage a high volume of calls and competing priorities.
• Excellent interpersonal, verbal and written communication skills.
• Strong attention to detail, initiative and willingness to learn.
• Ability to work effectively both independently and as part of a team.
• Availability to work full-time during the practice’s operating hours of 7:30 am–6:00 pm.

Why Join Us?

• Secure a full-time role with a supportive and collaborative practice team.
• Enjoy a varied position with meaningful patient interaction and administrative responsibility.
• Receive a competitive hourly rate of $28–$34, based on experience.
• Use your medical reception and Best Practice expertise in a busy general practice environment.
• Contribute directly to a welcoming, efficient and positive experience for patients.