Medical Receptionist

Better Health Group; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

Ingleburn Family Practice in Sydney seeks a Medical Receptionist to join our team 2 days per week, based in Ingleburn, NSW 2565. You will be the first point of contact for patients and a key member of our medical administration team, helping to create a welcoming environment and smooth practice operations.

Responsibilities include greeting patients, managing check-ins/check-outs, scheduling appointments, handling calls, emails and payments, maintaining patient confidentiality, and supporting the

Qualifications

• Reliable and able to learn quickly.
• Commitment to providing excellent customer service.
• Strong communication and organisational skills with the ability to manage multiple tasks.
• Computer proficiency including email management and basic MS Word.
• Previous experience as a Medical Receptionist or in a similar administration role.
• Proficiency with Best Practice medical practice management software.

Responsibilities

• Greet patients professionally and courteously.
• Manage patient check-ins and check-outs, including billing information.
• Schedule appointments and manage the booking system to minimise wait times.
• Answer incoming calls and manage inquiries.
• Manage emails and incoming faxes.
• Process patient payments and handle financial transactions accurately.
• Maintain confidentiality and privacy compliance.
• Keep the practice clean and organised.
• Support the medical team with general administrative tasks.

Skills

Customer service

Communication skills

Organization skills

Computer literacy

Experience as Medical Receptionist

Tools

Best Practice

Microsoft Word

Job description

Ingleburn Family Practice is seeking a Medical Receptionist to join our team 2 days/week. This is a vital front-line position based in Ingleburn, NSW 2565, where you will be the first point of contact for our patients and an essential member of our medical administration team. As a Medical Receptionist, you will play a crucial role in ensuring our practice operates smoothly, maintaining a welcoming environment, and supporting the delivery of high-quality patient care. This role is fundamental to creating positive patient experiences and managing the administrative flow of our healthcare facility.

What you'll be doing

• Greeting patients with professionalism and courtesy, making a positive first impression
• Managing patient check-ins and check-outs, including verifying personal and billing information
• Scheduling appointments and managing the booking system efficiently to minimise patient wait times
• Answering incoming calls and managing enquires
• Managing emails and incoming faxes
• Processing patient payments and handling financial transactions accurately
• Maintaining confidentiality and adhering to privacy legislation when handling patient information
• Maintaining a clean and organised practice
• Supporting the medical team with general administrative tasks as required

What we're looking for

• Reliability and ability to learn quickly
• A genuine commitment to providing excellent customer service
• Strong communication and organisational skills with the ability to manage multiple tasks and priorities effectively
• Computer proficiency: Email management, Use of general computer applications e.g.Microsoft word
• Previous experience working as a Medical Receptionist or in a similar administration role
• Proficiency in using Best Practice medical practice management software